Chanel Moni

Dedicated customer service and administrative professional with over 10 years of experience in delivering exceptional client support and ensuring efficient front desk and clerical operations. Adept at managing multiple tasks, communicating effectively, and maintaining a positive demeanor. Proficient in various software tools, including Microsoft Office Suite, with a strong commitment to reliability, accuracy, and customer satisfaction.

Front Desk Clerk - Hampton Inn - Roxboro, NC

(2022-02)

• Manage front desk operations, including guest check-ins/outs, reservations, and payments.
• Handle customer inquiries via phone and in person, ensuring a warm and professional guest experience.
• Utilize property management software to process reservations and maintain accurate records.
• Maintain a welcoming lobby environment and assist with special requests to enhance guest satisfaction.

Assembler/Production - GKN Driveline - Roxboro, NC

(2015-08 - 2022-01)

• Assembled and inspected prop shafts, ensuring compliance with safety and quality standards.
• Collaborated with team members to meet production deadlines and resolve workflow issues.
• Maintained accurate documentation of completed work and material usage.

Cashier & Customer Service Representative - KFC/Taco Bell - Roxboro, NC

(2013-02 - 2015-07)

• Processed customer orders, handled payments, and ensured timely service.
• Managed cash register operations, balancing cash drawers with accuracy.
• Maintained a clean and organized service area and upheld health and safety standards.

Call Center Representative - Telvista - Danville, VA

(2010-02 - 2012-12)

• Handled inbound customer service calls, resolving issues and providing detailed information.
• Achieved performance goals by delivering accurate and empathetic support to customers.
• Documented call details and maintained confidentiality of sensitive customer information.

High School Diploma - Person High School (2010-06)