Chanel Surrette

An experienced professional with over 15 years of successful practice in the customer service field with proficient collaboration skills and business orientation. Utilizing an energetic approach to high impact projects, experienced organizing and managing multiple priorities, ensuring time efficiency and accuracy with all project deadlines. Manage stress, unpredictable workloads, conflicting deadlines, and interruptions with ease.

Strengths include conflict resolution, implementing proactive procedures and solutions, strong organization skills, multiline phone usage, and excellent communication skills which are constantly measured. Works well in a team setting environment as well with little or no supervision. Successful in serving customers while possessing a great attitude, building relationships, and being customer experience focused.

Maintains a proven record of accomplishment with the ability to establish rapport and deliver results with clients while working telecommuting.

Phlebotomy Medical Assistant at LabCorp (2024-01 – Present)

• Document patient information in EHR systems and educate patients on pre-test requirements.
• Manage specimen labeling and transport, ensuring compliance with laboratory protocols.
• Perform over 50+ venipunctures and sample collections with 99% accuracy.
• Manage scheduling and patient flow, reducing appointment wait times by 15%.
• Support physicians daily during routine exams and minor procedures, ensuring patient comfort and safety.
• Clean and sanitize tools and equipment daily with OSHA regulations.
• Conduct routine laboratory procedures such as specimen collection and processing.
• Complete DOT urinalysis.
• Perform front office duties, including scheduling appointment, verifying insurance eligibility, and managing Patient check-in/check-out processes.

Patient Care Technician/ Certified Nursing Assistant at DaVita, Inc (2024-01 – 2025-07)

• Take and monitor vital signs for up to 20 patients per day for pre and post dialysis. Documenting all findings.
• Perform and record patient observation, obtain blood samples, and cultures.
• Set-up and monitor dialysis machines for correct functioning, audible alarms, and adjustments.
• Administer patient quality care with consideration and respectful manners.
• Attending service meetings and completion of staff training quarterly.
• Clean dialyzer and sterilization and equipment using chemical rinses, priming, attach and installation of tubing Connecting and positioning dialyzer connecting all pumps.

Certified Mobile Phlebotomist at Diamond Medical labs (2016-09 – 2023-10)

• Perform skilled specimen and blood collections by venipuncture and capillary techniques for all age groups.
• Perform data entry of patient information in an accurate and timely manner.
• Collect specimens for drug screens, paternity, and alcohol tests, etc.
• Provide superior customer service to all patients.
• Collects blood samples and prepares specimens for lab testing while maintaining infection control standards.
• Travel to additional sites and facilities for STAT collection as needed.
• Administrative and clerical duties, as necessary.

Associate Administrator Clinical Coordinator at UnitedHealth Group (2015-08 – 2022-12)

• Place a high volume of outbound calls to members to schedule home visits with a Physician or a Nurse Practitioner via an automated dialer system.
• Answer inbound calls from members and assist them with their inquiries.
• Validated member demographic information and obtain additional member data via specific plan scripting.
• Data entry of the member's record with accurate information obtained on the call.
• Ensures that the appointments are scheduled accurately following department Optum House calls policies and procedures.
• Works on special projects within the department as assigned.
• Resolved all customer issues and ensured impending solutions were effectively implemented to ensure first call resolution was achieved and delivered at 100% customer satisfaction.

Certified Nursing Assistant at Elizabeth Cooney Agency (2012-02 – 2015-08)

• Provided high-quality patient care as a CNA within surgical, acute-care, and rehabilitation in a healthcare setting.
• Preserved patient dignity and minimize discomfort while carrying out duties such as bedpan changes, diapering, emptying drainage bags and bathing.
• Commended for chart accuracy, effective team collaboration, patient relations, and consistent delivery of empathetic care.
• Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming.
• Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks and providing pre- and post-operative care.
• Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patients' status.

Executive Administrative Assistant at First Step Diabetes Wellness Center (2008-10 – 2010-12)

• Provided administrative support to Corporate and Clinical departments of 1st Step Diabetes Wellness Center.
• Create and maintained patient databases and confidential files.
• Assisted patients and family members in the education of diabetic health care needs.
• Responsible for helping drive and build Centers patient base through various outreach events.
• Facilitated and set up outreach events.
• Provided diabetic screening assistance.
• Collect and revised all patient information upon registry.
• Organized, sorted, and assigned mail distribution for all employees.
• Performed various corporate and clinical tasks as assigned.

A.S. in Early Childhood Education – Baltimore City Community College (2024-05)

A.S. in General Studies – Baltimore City Community College (2021-05)

Certificate in Certified Nursing Assistant – Baltimore City Community College