Founder - Smart Entry Systems, LLC - Miami, FL, U.S.
(2022-07)
- Build and maintain long-term relationships with clients by understanding their individual needs and providing personalized solutions throughout the sales and service process.
- Conduct one-on-one consultations, communicate product recommendations, and follow up to ensure a positive customer experience.
- Represent the company at trade shows and networking events, engaging prospective customers and developing new business relationships.
- Manage sensitive client information with professionalism, confidentiality, and attention to detail.
- Coordinate communication between customers, vendors, and internal stakeholders to ensure timely issue resolution.
- Manage financial operations, including accounts payable/receivable, quarterly Florida sales tax filings, and annual federal tax reporting.
Accounts Payable Manager - True Grade Food - Miami, FL, U.S.
(2019-05 - 2022-06)
- Collaborated with vendors and internal departments to resolve invoice discrepancies while maintaining positive professional relationships.
- Communicated with cross-functional teams supporting major cruise line customers including Royal Caribbean, Carnival Cruise Line, and Norwegian Cruise Line.
- Managed multiple priorities in a deadline-driven environment with exceptional attention to detail and accuracy.
- Built trust with internal and external partners through responsive, professional communication and problem-solving.
- Maintained confidential financial information while delivering high-quality customer service to both vendors and internal stakeholders.
Administrative Supervisor - Traffic Tech International, Inc. - Miami, FL, U.S.
(2015-01 - 2019-04)
- Successfully prevented over $1M losses in the 4 years by carefully reviewing billings and costs for shipments.
- Supervise, assign tasks, and train my team in the accounting department.
- Performed corrective actions on incorrect billing/costing, identified and entered any missing billing/costing, double check with the Operations team for questionable billing/costing posts to ensure the accuracy of the transaction of shipments.
- Re-organized billing procedures to improve the efficiency between the accounting and the operations team.
- Prepared financial reports, proactively resolved payment issues with vendors, performed month end closing processes, audited bills and managed variances, issued and posted invoices, and other financial functions.
Foreign Credential Evaluator - Josef Silny & Associates Inc. - Miami, FL, U.S.
(2014-06 - 2015-01)
- Obtained new corporate clients for the company by establishing high quality business relationships and providing superior customer service.
- Researched, investigated and evaluated the validity of the foreign credentials and their equivalent US counterparts for the customers. Produced certified reports for the intended immigration, employment or education facilities.
Project Specialist - Superior Communications, Inc. - Irwindale, CA, U.S.
(2013-05 - 2013-12)
- Reorganized all screen protector product lines, developed new screen protector products and packaging design. Improved production line efficiency via coordination with the production team. Managed all screen protector projects including project timeline, product packaging, item database management, sample and production coordination.
- Tracked and analyzed daily sales and inventory amount and adjusted production schedule accordingly. Maintained all products and BOM details in systems, including item cost, floor pricing, product list, etc. Supported Marketing and Sales team on special requests and assignments.
Project Coordinator - China Productivity Center - Taipei, Taiwan
(2012-03 - 2012-09)
- Successfully planned and executed projects for Taiwan Ministry of Foreign Affairs and the Ministry of Economic Affairs. Earned more than $1 million NT dollars revenue for the team by coordinating well with various vendors to ensure the maximized revenue, and also secured the opportunity to bid on future projects.
- Created project proposals to government bids, managed resulting projects, hosted special events such as the International Youth Tour, Industrial Excellence Award, National Quality Award, training courses for Leaders of Small and Medium Business Organization, etc.
Human Resource Specialist - Employment Service Center - Keelung, Taiwan
(2009-01 - 2009-12)
- Streamlined the SOP for serving the unemployed and successfully helped them obtain the available assistance for their unique situations.
- Provided level 2 consultation services to the public under the governance. Attempted to match applicants to all applicable employment opportunities and career training based on their unique status in order to obtain the maximum assistance allowed by law.
Summer Intern - Financial Analyst - General Mills, Inc - Taipei, Taiwan
(2006-06 - 2006-09)
- Managed the coupon redemption program. Tracked and managed used coupon, including logged coupon # and produced analysis reports for the finance department. Provided customer service to other departments.
Operation Specialist / Sales Support - Acer Inc. - Taipei, Taiwan
(2004-09 - 2005-12)
- Efficiently arranged the shipment of goods according to company procedure from the PO entry to the delivery confirmation. Provided great customer service for business clients.
- Provided shipping support of electronic components to international customers. Handled major accounts such as Asus, Gigabyte and Delta. Audited Invoice and purchase order and tracked payments.
