Chanin Mettey

Dedicated customer operations professional with over 30 years of experience supporting customers, coordinating operations, solving problems, and helping businesses run efficiently. Recognized for building strong client relationships, providing exceptional customer experiences, and remaining calm in fast-paced environments. Experienced supporting customers through phone, email, and in-person communication while managing scheduling, documentation, records, administrative projects, and day-to-day office operations.

A quick learner who enjoys improving processes, collaborating with teams, and helping customers feel confident and supported.

Customer Service / Executive Assistant at Baysore's Flower Shop (2022-12 – Present)

• Serve as the primary point of contact for customers through phone, email, and in-person interactions.
• Build lasting customer relationships through exceptional service and proactive communication.
• Manage customer orders, scheduling, documentation, and follow-up while ensuring complete accuracy.
• Resolve customer concerns with empathy and professionalism.
• Coordinate daily office operations and assist with administrative projects.
• Work closely with multiple departments to ensure timely service and customer satisfaction.
• Recommend products and services based on customer needs while increasing overall sales.

Independent Contractor at Self-Employed (2018-03 – 2022-12)

• Provided administrative support, scheduling, communications, customer service, and project coordination for multiple clients.
• Managed competing priorities while maintaining exceptional organization and responsiveness.
• Learned new software platforms quickly to meet each client's business needs.

Rating Associate at EMC Insurance Companies (2017 – 2018)

• Reviewed, entered, and verified insurance policy information while maintaining strict compliance standards.
• Maintained detailed documentation and accurate records.
• Worked efficiently within structured systems to meet deadlines.

Corporate Recruiter at LEI Home Enhancements (2016 – 2017)

• Guided candidates throughout the hiring process while providing exceptional communication and support.
• Managed full hiring process; recognized as "Recruiter of the Month"

Business Technologies – SINCLAIR COMMUNITY COLLEGE

Diploma – ARCANUM HIGH SCHOOL