Executive Assistant - JF Construction Group - Atlanta, GA
(2017-10)
- Provide high-level support to senior leadership, managing complex personal and business calendars
- Supported 47 C-level executives and 2 CEOs, ensuring seamless coordination of meetings, priorities, and communications
- Handle last-minute schedule changes and shifting priorities with precision and professionalism
- Coordinate domestic and international travel, including urgent and same-day adjustments
- Maintain strict confidentiality when handling sensitive corporate and personal information
- Streamline office operations by implementing efficient scheduling and communication systems
- Prepare reports, presentations, and executive correspondence with accuracy and attention to detail
- Remain available beyond standard hours to support executive and company needs
Executive Assistant - Edwards & Associates - Kennesaw, GA
(2010-02 - 2016-10)
- Managed complex, high-volume calendars across multiple executives
- Screened and prioritized incoming calls, emails, and correspondence
- Drafted, edited, and managed executive communications professionally
- Served as a liaison between executives, internal teams, and external stakeholders
- Maintained confidential records and handled sensitive information
- Prepared reports, presentations, and correspondence to support executive decision-making
- Serve as a liaison between executives, employees, clients, and external partners
- Facilitate internal communication across departments to improve workflow and project coordination
- Implement office procedures and workflow improvements, increasing departmental productivity by 20%
- Develop and maintain confidential filing systems to safeguard sensitive information
Executive Assistant - Home Depot - Kennesaw, GA
(2016-10 - 2017-10)
- Maintained personal and work calendars for the Senior Vice President and Director
- Tracked deadlines and followed up on key initiatives to ensure projects stayed on schedule
- Assisted with special projects and strategic tasks, supporting executive goals
- Supported HR processes, including onboarding and employee engagement initiatives
- Managed budgets, tracked expenses, and processed reports
- Oversaw vendor payments and cost control
- Maintained organized filing systems (electronic and physical) for easy document retrieval
- Prepared and edited correspondence, reports, presentations, and spreadsheets
- Ordered and maintained office supplies, equipment, and inventory
- Implemented and improved office procedures to increase efficiency
Senior Customer Service Manager - C4 Direct Solutions - Marietta, GA
(1999-04 - 2014-12)
- Led a high-performing customer service team, consistently exceeding performance goals
- Reduced response times by 30% and improved resolution rates
- Managed escalated issues, achieving a 95% customer retention rate
- Trained and developed staff to enhance service quality and team performance
- Tracked departmental performance metrics and KPIs
- Prepared reports and presented insights to executives, recommending solutions for improvement
- Used data-driven insights to influence customer service strategy
- Evaluated and implemented customer service technologies (CRM, AI chatbots, ticketing systems)
- Drove process automation and digital transformation initiatives to enhance service delivery
