Charita Hughes

Dedicated and personable professional with diverse experience in remote roles, including market research and behavioral health support. Proven ability to communicate effectively and adapt to various customer needs, ensuring excellent service delivery. Leveraging strong interpersonal skills gained from bartending to build rapport with clients and foster positive relationships.

Eager to contribute to a dynamic team and enhance customer satisfaction in a remote setting. Authorized to work in the US for any employer

Market Researcher - Concentrix - Greenville, SC

(2025-03)

• Reach out to participants via phone to invite them to participate in surveys and gather valuable feedback.
• Effectively communicate survey objectives and instructions to ensure participant understanding and engagement.
• Collect and record responses accurately while maintaining confidentiality and professionalism.
• Analyze survey data to identify patterns and insights that inform marketing strategies.
• Collaborate with the research team to refine survey methods and enhance participant outreach efforts.

Server - Longhorn Steakhouse - Lavonia, GA

(2023-03 - 2024-08)

• Provide exceptional customer service by greeting guests, taking orders accurately, and ensuring that all needs are met throughout their dining experience.
• Maintain an in-depth knowledge of the menu, including food and drink offerings, daily specials, and ingredient details, to effectively answer questions and make recommendations.
• Accurately input orders into the point-of-sale (POS) system, ensure timely delivery of food and beverages, and follow up with guests to ensure satisfaction.
• Keep the dining area clean and organized, including clearing and resetting tables, refilling drinks, and ensuring that all utensils and condiments are available for guests.
• Work closely with kitchen staff and fellow servers to coordinate service, communicate any special requests or dietary restrictions, and ensure a smooth and efficient dining experience.
• Handle cash and credit card transactions accurately, provide guests with their checks, process payments, and ensure proper change is given.

Behavioral Health Aide - Quality Placement Authority - Healthcare - Anderson, SC

(2020-08 - 2023-08)

• Patient Assessment and Evaluation: Conduct comprehensive assessments of patients to evaluate their mental health status, including psychological, emotional, and behavioral conditions, and develop individualized treatment plans based on their needs.
• Therapeutic Interventions: Implement evidence-based therapeutic interventions, such as individual and group therapy sessions, to support patients in managing their mental health conditions and developing coping strategies.
• Crisis Intervention: Respond to behavioral crises by utilizing de-escalation techniques and intervention strategies to ensure the safety of patients and staff, while providing immediate support to patients in distress.
• Collaborative Care: Work closely with a multidisciplinary team, including psychiatrists, nurses, and social workers, to coordinate patient care, share insights, and adjust treatment plans as necessary based on patient progress.
• Documentation and Reporting: Maintain accurate and timely documentation of patient assessments, treatment progress, and any incidents or changes in behavior, ensuring compliance with hospital policies and regulatory requirements.

Bartender/Server - Red Lobster - Anderson, SC

(2020-08 - 2022-05)

• Greeting guests, taking orders, and serving food and beverages in a timely and friendly manner
• Mixing and serving a variety of cocktails, beers, and wines to meet guest preferences
• Providing recommendations on menu items and specials, as well as upselling additional items
• Handling cash and credit card transactions accurately and following proper cash-handling procedures
• Maintaining a clean and organized bar area, including restocking supplies and ensuring compliance with health and safety regulations.

High school diploma - T L Hanna High School (2002-08 - 2006-06)