Charity Crenshaw

Detail-oriented and driven professional with extensive experience handling sensitive cases while maintaining rigorous compliance with regulatory standards. Known for strong analytical skills, sound judgment and a collaborative approach. Consistently delivers high-quality results through effective time management and efficient workflows, with a strong eagerness to learn, adapt, and support organizational success.

Medical Debt Collector - The Preferred Group of Tampa - Tampa, FL

(2016-06)

• Negotiate payment plans with patients, attorneys, and third-party entities to enable successful debt resolution while maintaining relationships.
• Manage accounts by tracking payment status and following up on overdue balances.
• Use excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Investigate billing discrepancies and implement effective solutions to resolve concerns and prevent future problems.
• Resolve disputes with insurance companies, attorneys, and third-party entities to expedite claim processing and payment.
• Maintain detailed records of all correspondence.
• Collaborate with healthcare providers to resolve billing discrepancies and enhance patient satisfaction.
• Develop and implement effective debt recovery strategies to improve collection rates.
• Collaborate with internal departments to resolve complex collection issues.
• Prepare detailed reports and analyses of collection activities for management review.
• Review overpayment reports to reconcile deposits and patient collections.
• Provide support to other team members as needed during high-priority situations.

High School Diploma - Wharton High School (1999-05)

Certificate of Completion - Private Investigator Intern License (CC) Course - Hillsborough Community College (2026-04 - 2026-04)