NSC - Contract Coordinator at GD-NASSCO (2025-08 – Present)
- Coordinate contract proposals by analyzing estimates and converting them into submission-ready formats for the Mid-Atlantic Regional Maintenance Center (MARMC).
- Maintain and update budget data in the Enterprise Budget program, ensuring accurate management of budget records.
- Ensure compliance with DOD data requirements through precise data entry into the Navy Maintenance Database.
- Contract Management of systems and records.
- Requests and confirms task numbers.
- Verify GLC rates, Temp percentages, OT percentages, Award Fee, Cost Incentive Fee, and Schedule Incentive Fee for CLIN proposals and all RCCs based on each contract.
- Prepares RCC status reports.
- Receives and confirms totals on MODs and Purchase Orders are accurate and distribute to accounting.
- Keep SMARTS, Mod Logs, and Sequence Logs up to date with the most accurate information.
- Acts as liaison with other departments.
- Performs duties for Contract Administrator and Cost Analysis is required.
- Able to arrange, participate in, and implement as directed conferences and meetings.
- Observes and support NASSCO health, safety, and environmental policy.
- Systems administration for Contracts metrics, Mods, RCCs, Budgets, and Proposals.
- Manages and organizes budgets for Cost Reporting purposes.
- Other responsibilities and duties as assigned.
NSC - Administrative Assistant - Operations Dept at BAE SYSTEMS (2024-07 – 2025-08)
- Planned, scheduled, and budgeted operational activities, ensuring compliance with maritime regulations and safety standards.
- Managed and coordinated teams, enhancing productivity and operational efficiency.
- Identified and addressed operational inefficiencies, leading to process improvements within the shipbuilding and repair environment.
Customer Service Rep/Telephonic Nurse Assistant at Humana Inc. - Integrated Resources Inc. (2023-11 – 2024-03)
- Identified members eligible for nurse intervention by utilizing established process flows, managing 30-40 calls daily.
- Provided accurate non-clinical guidance and educated members on available programs, enhancing participation in preventative healthcare services.
- Assisted members with plan education and network participation, using knowledge of benefit plans to resolve access to care issues.
Customer Service Representative at Sentara Optima Health (2019-10 – 2023-02)
- Resolved over 100 daily inquiries regarding prescription benefits, eligibility, and claim payment issues, maintaining high efficiency in inbound and outbound calls.
- Ensured complete and accurate call documentation by demonstrating effective verbal, non-verbal, and written communication skills.
- Delivered quality service and enhanced customer satisfaction by utilizing ACD phone functions for effective communication and education.
Support Technician at Norfolk Community Services Board (2018-10 – 2019-05)
- Managed front desk operations, greeted visitors, and responded to inquiries while coordinating scheduling tasks using specialized software.
- Prepared and maintained essential correspondence, reports, and data, ensuring accuracy and compliance with agency protocols and confidentiality standards.
- Verified insurance coverage, collected fees, and facilitated communication with hospitals, pharmacies, and laboratories to support service coordination.
Medical Receptionist at Eastern Virginia Medical School (2017-11 – 2018-01)
- Managed patient interactions by greeting visitors, scheduling appointments, and updating patient information in the IDX system.
- Handled electronic medical record tasks to maintain accurate and up-to-date patient data.
- Facilitated communication by triaging phone calls, transferring them to appropriate personnel, and conducting patient reminders.
- Ensured patient inquiries and needs were addressed promptly through effective communication and follow-up.
Patient Service Representative at Bon Secours Mary view Medical Center (2015-04 – 2016-07)
- Scheduled and monitored patient appointments, ensuring accuracy and efficiency while managing multi-line phone systems to deliver timely assistance.
- Communicated with insurance providers to secure authorizations and referrals, utilizing electronic medical records (EMR) systems for scanning and organizing medical documents.
