Charla Whipple

Obtain a challenging opportunity to further develop my knowledge and career path.

Inventory Management Specialist - AFC - Oklahoma City, OK

(2011-04)

Responsible for working inventory audits in the amount 25k-5 millions dollars. Responsible for making sure all units are accounted for either verifications or sold units. Responsible for answering inbound calls and making outbound calls to auction and dealerships. Responsible for uploading all documents requested to cover stock numbers.

Business Office Manager - Automotive Finance Corporation - Oklahoma City, OK

(2011-04)

In charge of the front office. Responsible for making sure employees are at work on time and clocked in ready to work. Responsible for making sure office duties are assigned as needed. Responsible for making sure all work is completed daily from employees.

Help answer phones and help customers. Responsible for taking customer complaints or if customers need assistance. Responsible for going over goals w/each employee. Responsible for getting new business or developing relationships with existing business.

• Dealer Service Specialist 11- Responsible for all incoming mail, all title work, auction checks. Also responsible for incoming calls, outgoing collection calls and walk in payments. My daily duties are:
• Non auction purchases: Verifying bill of sale and title, pulling black book, NADA, verifying car and paying dealer.
• Title work: Checking titles in to our system, scanning titles in, sending titles to the state if full title or out of state title. Properly file title.
• Collections: Making outbound collection calls to dealers that are either past due or coming due.
• Skip tracing: Responsible for helping office find car dealers that have skipped out on their payments using social media, google, and osco.
• Incoming mail: Responsible for the majority of incoming mail. File all title work, post payments, go through all fed ex's.
• Accounts payable: Using oracle system to cut checks to auctions and used car dealer and signing checks. Amounts vary from $1000.00 to over $300000.00. Responsible for paying any invoices that come in to office in a timely manor and fed ex payment out. Using oracle to run reports for dealer or for the branch. doing daily deposits, making sure deposit amount matches the payments posted for the day. Deposit checks using Wells Fargo online, using electronic scanner for checks.
• Accounts receivable: Using customers checks we have on file and writing them to post payments. Using our cosmos system to apply payments and charge the customers certain fees.
• Walk in customers: Responsible for taking payments answering any questions the customer (dealer) might have.
• Dealer lot visits: Going to dealers lots to pick up payments for them or to verify cars on lots.
• Sales- Using our Salesforce system I am responsible for trying to promote more business either new or current dealers to help our office get more revenue coming in. Responsible for documenting any sales calls or in person business I have discussed with dealers.
• ACCOMPLISHMENTS:
• 2 EAGLE Awards
• 1000 plus unit count increase
• 2013 converted from an AFC sight to an AFC branch.
• Maintained office responsibilities while BM was out in the field bringing in new business.
• Achieved many EXCELLENT internal audits.
• Recognized as an AFC advocate among peers
• Field calls daily from other branches regarding AFC policy & procedures
• Provide direction on AFC database such as PAW, COSMOS, Lot Audits, ORACLE

Collector/Assistant Collection Manager - Eldorado Motors - Edmond, OK

(2004-11 - 2011-04)

Responsible for 350+ accounts daily. Making outbound collection calls on 3+ days past due. Send all collection letters. Responsible for doing amendments to help customers with their payments. Took inbound collection calls.

Take credit card payments over the phone. Responsible for deciding if account needs to be charged off. Responsible for skip tracing and locating autos using several auto tracker services. Work closely with repossession company to ensure autos get picked up or are located.

Responsible for interviewing new candidates for employment. Responsible for time keeping of 10-15 employees. Making sure employees are meeting or exceeding their goals. Taking manager calls from customers and handling complaint calls.

Administrative Assistant/ Customer Service/ Collections - CIT Group - Oklahoma City, OK

(1996-11 - 2004-11)

Administrative Assistant- Responsible for pulling reports, going through and sorting all incoming mail, distributing files. Researching customer complaints or problems. Requested all collection letters. Responsible for paying all invoices and have accounting post payments as instructed. Type all correspondence, order supplies and keep inventory of all supplies for six departments. Answer phone and route to correct department. Tax/Lien-Responsible for researching liens on CIT collateral, paying all liens if necessary. Collections-Responsible for collection on 30-180 day mobile homes, rv's, boats and automobile delinquent accounts.

Customer

Service- Responsible for answering inbound calls, assisting customers with their accounts, answer insurance problems and issues customers have, and answer any questions regarding the servicing of the customers account. Repossessions- Experienced in sending appropriate letters to accounts based on the various state requirements and the GNMA requirements on government insured loans. Skip Tracing- Experienced in skip tracing on accounts, utilizing credit bureau reports, fast data reports; check imaging, internet and original contract documents. Missi

• Computer knowledge, experience in Microsoft Word, Excel, Outlook, Internet Explorer, Oracle and Salesforce.
• Experience in filing by number and alpha.
• Experience in interviewing candidates for collection job openings.
• Type 40+wpm

High school or equivalent - Shampoo Academy (1991)

Upper secondary education - Westmoore High School (1990)