Charlene Brand

Polished, personable, and highly organized real estate and administrative professional with 15+ years of experience across commercial and residential property, tenant and client services, office administration, hospitality, and customer relations. Experienced in property transactions, tenant relationships, scheduling, documentation, invoicing, vendor coordination, and day-to-day administrative support. Known for being dependable, proactive, approachable, and detail-oriented, with the ability to manage multiple priorities while providing a professional and welcoming experience to clients, tenants, and colleagues.

CLIENT SERVICES & PROPERTY CONSULTANT at Chas Everitt International Property Group (2023-11 – 2026-06)

• Served as the primary point of contact for clients throughout property transactions, providing professional and responsive service from initial consultation through closing.
• Managed client communication by phone, email, and in person, answering questions, providing updates, resolving concerns, and following requests through to completion.
• Coordinated property viewings, inspections, meetings, appointments, and transaction activities with clients, attorneys, banks, and service providers.
• Prepared, processed, and tracked transaction documentation, maintaining accurate and organized client and property records.
• Liaised with attorneys, financial institutions, property professionals, and other third parties to keep transactions progressing smoothly.
• Managed multiple active clients and deadlines while maintaining accuracy, organization, and attention to detail.
• Handled complaints and escalations professionally, finding solutions while keeping clients informed throughout the process.
• Built strong client relationships through reliable follow-up, clear communication, and a personable approach.
• Recognized as Top Sales Consultant in the office for two consecutive years.

CLIENT SERVICES & PROPERTY CONSULTANT at eXp Realty (2022-01 – 2023-12)

• Supported clients throughout residential property transactions, coordinating communication between clients, attorneys, banks, and other parties.
• Coordinated property viewings, appointments, meetings, and follow-up activities while managing changing schedules and priorities.
• Assisted with preparation, collection, and tracking of transaction documentation, maintaining accurate records throughout each transaction.
• Responded to client questions and requests promptly, providing clear information and ensuring outstanding matters were followed through.
• Maintained professional relationships with clients and external service providers while managing multiple requirements and deadlines.

FOUNDER & PROPERTY RENTAL MANAGER at Letting Essentials (2007-01 – 2013-12)

• Managed day-to-day administration of rental properties, serving as the main point of contact for tenants, property owners, contractors, and vendors.
• Managed tenant relationships, lease documentation, rental administration, tenant records, and property-related paperwork.
• Prepared and processed invoices using Letting Essentials, maintaining accurate financial and property records.
• Coordinated property maintenance and repairs with contractors and service providers, arranging access and following up through completion.
• Responded to tenant inquiries and maintenance issues promptly, communicating solutions and keeping tenants informed.
• Liaised with landlords, tenants, contractors, and vendors to coordinate property services and resolve day-to-day operational matters.
• Managed multiple properties and competing priorities while maintaining organized records and a high level of customer service.

ADMINISTRATIVE SUPPORT at Von Regen Civils (2013-01 – 2021-12)

• Managed day-to-day office administration and scheduling for a team of six, serving as a key contact for employees, suppliers, contractors, and visitors.
• Coordinated calendars, appointments, meetings, correspondence, and general administrative requirements.
• Maintained organized and confidential company records and documentation with accuracy and discretion.
• Communicated with suppliers and outside service providers, following up on requests and administrative matters.
• Supported general office operations and maintained an organized, professional working environment.

FRONT DESK ADMINISTRATOR at Robert Walters Recruitment (2006-01 – 2007-12)

• Served as the professional first point of contact for visitors, clients, and staff in a busy corporate office.
• Managed incoming calls, visitor reception, scheduling, correspondence, conference rooms, and meeting arrangements.
• Supported smooth day-to-day office operations while maintaining a welcoming and professional environment.

SPA & HAIR THERAPIST / SPA TEAM LEADER at MSC Cruises (2005-01 – 2006-12)

• Delivered personalized guest service in a busy international environment, managing bookings and appointments while balancing changing customer needs.
• Led a small guest-services team and supported smooth daily operations.

COSMETOLOGIST / GUEST SERVICES PROFESSIONAL at Mount Nelson Hotel & Arabella Sheraton Hotel (2000-01 – 2005-12)

• Provided high-level guest service in luxury hotel environments, managing appointments and responding professionally to individual guest needs.

High School Diploma (Matric) – Duineveld High School

Diploma in Cosmetology in Cosmetology – Tygerberg College

Real Estate Professional Education in Real Estate – Chas Everitt International