Senior Lien Release Rep - First American Mortgage Solutions, LLC - Tempe, AZ
(2018-02)
Recognized by management for providing exceptional customer service.
- Review, Process and Release 80+ Rush/Accelerated/Normal liens daily following county specific guidelines within SLA using Black Knight/SCI platforms.
- Enter data accurately based off original recorded mortgage/deed.
- Issue checks to county for each lien release processed while monitoring changes in county fees.
- Research various systems for recorded assignment of mortgages, and loan modifications corresponding to mortgage/deed being released.
- Correct, and re-submit lien releases to county nationwide
- Order/Amend title reports, solar/UCC from vendors
- Process Reinstatements in which lien was released in error.
- Run Proactive and DR Reports
- Notarize documents
- Amend/Follow up on Final Title Policy
- Handle large volume of work in pipeline
- Order payoffs/Judgements
- Analyze credit reports to determine if mortgage was paid off in full or not
- Follow up on missing documents and recorded documents
- Work closely with team members to meet deadlines.
- Provide excellent service and attention to customer when through phone conversations and email
- Collaborate with others/clients to discuss new opportunities in setting up new clients/Document Retrieval Process
- Maintained, updated processing instructions when acquiring new lenders
- Handled all delegated tasks, including generating reports and delegating tasks to team members looking for more work.
- Perform daily quality assurance
- Assist in special projects per department needs
- Train new hires
- Answer questions from team members
- Review and process QA Findings
AVP, SR. MLO Loan Service Specialist - Bank of America - Chandler, AZ
(2014-12 - 2018-01)
- Process and Release 80+ mortgage liens daily following county specific guidelines within SLA
- Enter data accurately based off original mortgage/deed using AS400/RPS platform
- Issued checks to counties for each lien release processed while monitoring changes in county fees.
- Research various systems for recorded assignments of mortgages, and loan modifications corresponding to mortgage/deed being released
- Perform daily department quality audits
- Correct, and re-submit lien releases to counties nationwide
- Assist in special assignments/projects per department needs
- Train new hires
- Resolve complex issues upon escalation
- Submit Best Practice Ideas
- Track and log loans
- Create commit cases through CIWI pipeline and assign out loans to team members to process loans
- Answer inbound inquiries from title company, borrowers, escalation specialist and other collegues
- Effectively work in a team environment to achieve goals & provide superior customer service
- Knowledge of FNMA/FHLMC, GNMA, FHA, VA, HAMP, HELOC & Private Investors
Quality Assurance Analyst 1 - Wells Fargo Home Mortgage - Sioux Falls, SD
(2013-07 - 2014-12)
Recognized by management for providing exceptional customer service.
- Processed 10+ loans following county special guidelines within specific SLA
- Identified and requested the appropriate documents required for loan modification review
- Ensured necessary information & complete packages are received in a timely manner
- Performed ongoing reviews
- Entered data accurately into MSP
- Trained new hires
- Assisted with inbound inquiries from SMA's regarding status of the loan
- Tracked and logged loan reviews
- Remained as the single point of contact
- Communicated & coordinated with SMA regarding review of loan
- Corrected, and re-submitted loans back to SMA
- Evaluated to ensure processes are being followed by business standards
- Monitored individual goals
- Managed/maintained a large pipeline/volume of work of 100+ loans
- Performed daily department quality audits
