Charlene Marco
Senior Lien Release Rep
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About
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skill to any setting. Excited to begin new challenge with successful team.
Organized loan servicing specialist who effectively identifies and resolves complex financial issues. Thrives in fast-paced and ever-changing business environments. Self-Motivated professional in maintaining positive attitude and works hard to build relationships.
Enthusiastic and accomplished in meeting goals and providing excellent customer service throughout the loan origination process. High-energy professional bringing leadership skills and knowledge developed over 13 year career.
Experience
Senior Lien Release Rep - First American Mortgage Solutions, LLC - Tempe, AZ
(2018-02)
Recognized by management for providing exceptional customer service.
- Review, Process and Release 80+ Rush/Accelerated/Normal liens daily following county specific guidelines within SLA using Black Knight/SCI platforms.
- Enter data accurately based off original recorded mortgage/deed.
- Issue checks to county for each lien release processed while monitoring changes in county fees.
- Research various systems for recorded assignment of mortgages, and loan modifications corresponding to mortgage/deed being released.
- Correct, and re-submit lien releases to county nationwide
- Order/Amend title reports, solar/UCC from vendors
- Process Reinstatements in which lien was released in error.
- Run Proactive and DR Reports
- Notarize documents
- Amend/Follow up on Final Title Policy
- Handle large volume of work in pipeline
- Order payoffs/Judgements
- Analyze credit reports to determine if mortgage was paid off in full or not
- Follow up on missing documents and recorded documents
- Work closely with team members to meet deadlines.
- Provide excellent service and attention to customer when through phone conversations and email
- Collaborate with others/clients to discuss new opportunities in setting up new clients/Document Retrieval Process
- Maintained, updated processing instructions when acquiring new lenders
- Handled all delegated tasks, including generating reports and delegating tasks to team members looking for more work.
- Perform daily quality assurance
- Assist in special projects per department needs
- Train new hires
- Answer questions from team members
- Review and process QA Findings
AVP, SR. MLO Loan Service Specialist - Bank of America - Chandler, AZ
(2014-12 - 2018-01)
- Process and Release 80+ mortgage liens daily following county specific guidelines within SLA
- Enter data accurately based off original mortgage/deed using AS400/RPS platform
- Issued checks to counties for each lien release processed while monitoring changes in county fees.
- Research various systems for recorded assignments of mortgages, and loan modifications corresponding to mortgage/deed being released
- Perform daily department quality audits
- Correct, and re-submit lien releases to counties nationwide
- Assist in special assignments/projects per department needs
- Train new hires
- Resolve complex issues upon escalation
- Submit Best Practice Ideas
- Track and log loans
- Create commit cases through CIWI pipeline and assign out loans to team members to process loans
- Answer inbound inquiries from title company, borrowers, escalation specialist and other collegues
- Effectively work in a team environment to achieve goals & provide superior customer service
- Knowledge of FNMA/FHLMC, GNMA, FHA, VA, HAMP, HELOC & Private Investors
Quality Assurance Analyst 1 - Wells Fargo Home Mortgage - Sioux Falls, SD
(2013-07 - 2014-12)
Recognized by management for providing exceptional customer service.
- Processed 10+ loans following county special guidelines within specific SLA
- Identified and requested the appropriate documents required for loan modification review
- Ensured necessary information & complete packages are received in a timely manner
- Performed ongoing reviews
- Entered data accurately into MSP
- Trained new hires
- Assisted with inbound inquiries from SMA's regarding status of the loan
- Tracked and logged loan reviews
- Remained as the single point of contact
- Communicated & coordinated with SMA regarding review of loan
- Corrected, and re-submitted loans back to SMA
- Evaluated to ensure processes are being followed by business standards
- Monitored individual goals
- Managed/maintained a large pipeline/volume of work of 100+ loans
- Performed daily department quality audits
Education
Bachelor of Science - Business Administration and Management - National American University
