Charles Boyd

Senior TPM and SAFe RTE with 15+ years delivering enterprise programs across SaaS, cloud, and regulated environments. Expert at scaling Agile across multi-team ARTs, aligning engineering execution to business strategy, and maintaining FDA/HIPAA compliance.

Technical Program Manager - Salesforce - Remote

(2025-01)

• Led end-to-end dependency mapping and release alignment across Sales, Partner, and Revenue domains on the BT PRM roadmap
• Built ROAM-based risk SOPs for the 1PP Navigator program, converting executive strategy into engineering backlogs and reducing blockers by 35%
• Architected a GUS-epic/Slack dashboard automating real-time L2 scope tracking and executive performance metrics

SAFe Release Train Engineer - Salesforce - Remote

(2024-01)

• Facilitated 3-day SAFe PI Planning for an 18-team ART (150+ engineers), resolving 50+ cross-team dependencies across global value streams
• Synchronized release cadences with engineering directors and system architects, achieving 92%+ on-time delivery rate
• Optimized architectural runway and cross-ART alignment to sustain predictable quarterly increment delivery

Scrum Lead 3 - Salesforce - Remote

(2015-04)

• Directed Scrum operations across AMER and India teams, elevating sprint goal completion from 70% to 88%
• Established vendor accountability scorecards tracking defect density and cycle time, cutting partner code defects by 30%
• Streamlined backlog refinement via eazyBI predictive analytics, reducing meeting overhead by 60% and boosting Say-Do ratio to 85%+

Program Manager - Medtronic Diabetes Group, R&D - Northridge, CA

(2013-01 - 2015-12)

• Directed cross-functional R&D software programs under FDA/HIPAA standards, achieving 100% audit compliance and optimizing resource utilization by 20%

Technical Project Manager - Medtronic Diabetes Group, IT - Northridge, CA

(2005-01 - 2013-12)

• Led full-lifecycle IT software implementations across R&D and eBusiness divisions; pioneered Agile practices that cut development cycle times by 20%

Master of Public Administration - Information & Operations Management - University of Southern California

Bachelor of Arts - Political Science & English - Texas Tech University