Charles Brock

Senior executive with a proven track record of leading high-impact operations, scaling revenue, and driving organizational transformation across the automotive services, healthcare diagnostics, and hospitality/entertainment industries. Adept at building and developing high-performing teams, implementing operational frameworks, and executing growth strategies that deliver measurable business results. Recognized for combining strategic vision with hands-on leadership to achieve sustainable performance improvements across multi-site and multi-market environments.

VP of Operations at Tri State Auto Glass (2017-08 – 2025-04)

Spearheaded operational leadership, strategic planning, and business development for a 40-year, multi-state auto glass repair and replacement organization operating across North Carolina and South Carolina, consistently driving revenue growth and market penetration.

• Built and led cross-functional teams while championing technology-driven process improvements, digital marketing initiatives, and workforce development programs — resulting in measurable gains in productivity, customer acquisition, and brand visibility.
• Orchestrated the full-cycle sale of the company to Safelite, including acquisition planning, stakeholder negotiations, and due diligence management, ensuring a seamless ownership transition and maximizing long-term enterprise value.

VP of Sales & Marketing at Sky Medical Monitoring (2015-02 – 2017-08)

Designed and optimized operational systems, workflows, and internal policies to improve management reporting, information flow, and organizational effectiveness across a complex, multi-site healthcare network spanning 47 medical practices and two diagnostic laboratories.

• Provided executive oversight of cross-functional departments including Human Resources, Diagnostics, Information Technology, and Billing, driving improvements in service delivery, interdepartmental communication, and operational performance.
• Led financial planning and analysis, including budgeting, forecasting, and internal controls, ensuring fiscal accountability, regulatory compliance, and alignment with organizational growth objectives.

General Manager at Miller's Ale House (2014-01 – 2017-02)

Training General Manager at Red Robin Gourmet Burgers (2009-09 – 2013-12)

General Manager at Lucky Strike Entertainment (2009-02 – 2009-09)

Regional Training Director & New Opening Coordinator at Boddie-Noell Enterprises (2003-12 – 2009-01)

Director of Management Training & Development at Jillian's Entertainment Corporation (1999-11 – 2003-12)