Human Resources Generalist - Smith Chason College - United States
(2024-07 - 2026-08)
- Delivered full-cycle HR support for a 500-employee multi-state workforce, strengthening consistency across locations.
- Designed state-specific onboarding workflows that improved compliance and enhanced the new-hire experience.
- Automated FMLA, termination, and HR notification workflows, reducing manual processing and improving accuracy.
- Built automated HR dashboards and weekly management reports to support data-driven leadership decisions.
- Led HR ticketing system implementation and trained HR team members, improving service delivery and standardizing processes.
- Supported internal audits and annual IPEDS reporting.
Senior Human Resources Coordinator - Smith Chason College - Los Angeles, CA
(2023-11 - 2024-07)
- Partnered with leadership on employee relations, investigations, recruiting, onboarding, and compliance.
- Produced recurring and ad hoc executive reports that strengthened visibility into workforce trends.
- Improved E-Verify accuracy and HR data integrity.
- Coordinated cross-functional projects spanning recruitment, benefits administration, and performance management.
Human Resources Administrator - DEXSTA Federal Credit Union - Wilmington, DE
(2020-12 - 2023-10)
- Oversaw HR operations for a regulated financial institution, ensuring compliance across recruiting, benefits, performance, and records management.
- Modernized HR systems: ATS, virtual onboarding, 401(k) file integration, E-Verify, electronic offer letters, and The Work Number.
- Redesigned recruiting strategy and fully staffed the organization within 12 months.
- Investigated employee concerns and advised executives on HR laws and compliance.
- Built manager toolkits for interviewing, employee relations, and performance management.
- Rebuilt onboarding documentation to ensure complete, compliant records.
Human Resources Coordinator - Pet Valu - Wayne, PA
(2019-05 - 2020-12)
- Administered benefits, Dayforce HRIS transactions, onboarding, payroll adjustments, and employee file maintenance.
- Created headcount, hours, turnover, and attrition reports for leadership.
- Planned wellness events and Lunch & Learns to strengthen employee engagement.
- Covered HR Generalist responsibilities during a colleague’s leave to maintain continuity.
Human Resources Associate - BlackRock - Wilmington, DE
(2018-02 - 2019-03)
- Served as primary contact for LOA administration, partnering with employees, managers, Employee Relations, Legal, Payroll, and vendors.
- Standardized LOA, accommodation, and return-to-work communications.
- Documented payroll and accommodation processes and implemented controls to reduce risk.
- Partnered with LOA insurance vendor to design an advice-to-pay report that eliminated manual calculations.
Benefits Coordinator - QVC - West Chester, PA
(2016-04 - 2018-02)
- Administered health, welfare, and retirement programs.
- Delivered new-hire benefits orientations and materials.
- Conducted audits to ensure accurate enrollment and eligibility.
- Managed relationships with brokers and carriers across medical, dental, prescription, life, disability, EAP, and FSA programs.
HR Roles (Employee Relations, Benefits, QA, Training) - Vanguard - Malvern, PA
(2007-04 - 2016-04)
- Delivered conflict resolution, investigations, performance coaching, and management training.
- Supported talent planning, engagement, retention, and leadership development.
- Administered employee benefits and retirement programs, including 401(k) and profit-sharing plans.
- Led data collection and analysis to identify trends and improve reporting.
SBS Processing Associate - Randstad USA
(2006-10 - 2007-04)
- Processed shareholder financial requests and demographic updates; clarified SEP IRA, SIMPLE IRA, 403(b), and small-company plan inquiries.
Public Relations Intern - Main Line Health
(2006-01 - 2006-04)
- Supported marketing and PR projects through press releases, media outreach, event promotion, and coverage tracking.
