Charles Russell

I’m a former retail store manager with several years of experience leading teams, optimizing operations, and delivering excellent customer service in fast-paced environments. Currently, I’m pursuing my education with a focus on CAD (Computer-Aided Design) and preparing for a career as a CAD technician. My background in retail has equipped me with strong organizational, communication, and problem-solving skills, which I’m excited to apply in a technical and design-oriented role.

I’m passionate about learning, detail-oriented, and eager to contribute to innovative projects in the engineering and design space.

As a store manager, I oversaw daily operations including opening and closing procedures, cash handling, and compliance with company policies. I coordinated staff schedules to meet business needs and managed inventory through regular audits, stock replenishment, and vendor communication. I handled complex tasks such as balancing labor costs with sales forecasts and implementing promotional strategies under tight deadlines.

I communicated clearly across all levels of staff, led team meetings, and provided hands-on training for new hires and ongoing development. I responded quickly to customer complaints, adjusted staffing during unexpected absences, and maintained operations during system outages or supply chain delays. I also used point-of-sale systems, inventory management software, and reporting tools to track performance and make data-driven decisions.

Technical drawing, drafting standards, AutoCAD, SolidWorks, Revit, Sketchup, Lumion.