Charles Seo

Results-driven B2B Sales and Account Management professional with 10+ years of experience spanning business development, strategic account management, technical sales, market intelligence, and commercial operations. Proven track record of driving revenue growth, managing enterprise and Fortune 500 accounts, and developing long-term client and vendor partnerships across technology, manufacturing, chemicals, and consumer products. Career experience includes corporate sales and business development leadership at SOHO, market intelligence and financial analysis at Phenomenex, technical embedded sales and enterprise account management at Transcend Information, and international B2B sales at LG Chem.

Combines a data-driven, consultative sales approach with strong cross-functional experience in pricing, forecasting, contract negotiations, supply chain coordination, and strategic account growth.

Sales Director – Business Development at SOHO (2019-10 – Present)

Contemporary Fashion & Streetwear Retail Business

• Designed and scaled 3 business units(10,000+ sq. ft. locations) while managing financial performance, compliance, and vendor contracts to ensure sustainable growth
• Mentored and developed 177+ employees, implemented training programs that strengthened customer engagement and client retention
• Negotiated pricing and payment terms with global and domestic suppliers, improving margins, cash flow and long-term business relationship
• Established and executed KPI-driven performance frameworks across strategic partnerships, optimizing portfolio value, accelerating revenue growth and maximizing ROI
• Launched incentive driven compensation programs that promoted a high performance, competitive team culture, which improved employee morale by 58%

Business Analyst – Market Intelligence at PHENOMENEX (2018-07 – 2019-09)

Premier Technology Innovator for Analytical Columns

• Produced P&L and financial forecasts, partnering with leadership to model budgets and mitigate financial risks for sustainable growth
• Conducted financial variance analysis and presented insights that improved accuracy of forecasts and investment decisions
• Partnered with IT and finance teams to design automated dashboards for cash flow and revenue reporting
• Developed enterprise-wide reporting standards and KPI dashboards, resulting in a 36% reduction in efficient data collection

Project Team Account Manager – Technical Embedded Sales at TRANSCEND INFORMATION INC. (HQ) (2015-04 – 2018-07)

Global Leader in Memory Products

• Delivered 154% YOY revenue growth across SSD, DRAM and Iot/Embedded Memory product lines by developing strategic, data driven solutions for 100+ enterprise accounts including GE Healthcare, Philips Respironics, Sony, Thales, St. Jude Medical and JPL
• Presented quarterly financial projections and risk assessments to senior leadership and international clients
• Coordinated cross functionally with marketing, engineering, legal, finance and other departments to provide customer service including Bill of Material development, customization of exclusive products, supply chain /logistics and service support
• Authorized RMA requests, quality assurance manuals, data sheets and credit memos with Taipei's upper management teams

Sales & Marketing Specialist – International Account Management at LG CHEM AMERICA INC. (2013-06 – 2015-04)

Asia's Largest Petrochemical Company

• Managed sales and marketing of a full range of specialty and commodity chemicals (ABS, EP, PO, SBS, Super Absorbent Polymer/Acrylates) to a broad-based manufacturing market
• Generated an average of $1.5M - $3.2M monthly sales in procurements and directed distribution of purchases across 2,100+ sales orders, while sustaining a 98% on time delivery rate
• Strengthened client relationships and expanded portfolio revenue by 415% ($13.1M to $67.5M) through targeted outreach and consultative solutions for businesses across multiple industries
• Conducted B2B transactions and met the demands with Fortune 500 and Global 2000 companies such as Eaton, Johns Manville, Kimberly Clark, Medtronic, SCA, Valero Energy, Oldcastle Infrastructure and other various companies

Bachelor of Arts in Business Management – UNIVERSITY OF ST. THOMAS (2011-05)