Customer Success Manager
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Confident and adaptable professional with over 17 years of automotive and customer management experience, specializing in customer success, software utilization, cross sell, up sell and strategic consulting. Known for building strong relationships, driving operational excellence, and leveraging a diverse background in sales, finance, and federal law enforcement.
Specialize in post-implementation support, driving software utilization, up-sell and cross-sell of other products, conflict mitigation, solution based selling and building long-term customer satisfaction. Consult directly with clients and develop tailored strategies to improve dealer performance and software usage.
Present to high-level Directors, managing projects, and conducting online consulting engagements, all while fostering professional relationships and identifying opportunities.
Conduct virtual training sessions to educate clients on the effective use of DealerSocket and RedCap software.
Proficient in JIRA, Salesforce, many CRMS’s, managing accounts, and generating reports.
