Server Attendant at The Langham Huntington (2024-05 – Present)
- Deliver attentive, personalized service to guests, anticipating needs and responding promptly to requests.
- Communicate clearly and professionally with guests and team members to coordinate service and relay important information.
- Manage multiple guest requests and tasks simultaneously during busy periods, demonstrating strong multitasking and time management skills.
- Resolve guest concerns promptly and diplomatically, ensuring satisfaction and upholding luxury service standards.
- Provide accurate information about menu items, hotel amenities, and special events to enhance the guest experience.
Pool Attendant at The Langham Huntington (2023-04 – 2024-05)
- Collaborated with other staff members to ensure efficient operations and a positive guest experience.
- Enhanced pool safety by enforcing pool rules and regulations diligently.
- Moved umbrellas and lounge chairs at request of guests.
- Communicated clearly with guests and colleagues to relay important information and address inquiries
- Delivered exceptional customer service by anticipating guest needs and responding promptly to requests, ensuring a positive guest experience
Kitchen Steward at The Langham Huntington (2018-06 – 2023-04)
- Maintained a clean and organized work environment while managing multiple priorities in a high-volume kitchen.
- Collaborated with team members to support efficient kitchen and dining operations, ensuring excellent service delivery.
- Assisted with inventory tracking and supply management, demonstrating strong organizational skills.
- Responded promptly to requests from staff, demonstrating active listening and a commitment to team success.
- Adapted quickly to changing needs and resolved issues independently, ensuring smooth daily operations.
Dishwasher at Mint Leaf Indian Cuisine (2017-05 – 2018-06)
- Maintained a clean, organized workspace in a fast-paced, high-volume restaurant environment.
- Collaborated with kitchen and service teams to support smooth operations and guest satisfaction.
- Responded promptly to staff requests, demonstrating reliability and strong communication skills.
- Adapted to changing priorities and peak service times, maintaining composure and efficiency.
- Consistently followed hygiene and safety protocols, ensuring compliance with restaurant standards.
Line Cook at Rubio's Coastal Grill (2016-03 – 2017-07)
- Managed multiple food orders simultaneously in a high-volume, fast-paced restaurant, demonstrating strong multitasking and time management skills.
- Maintained strict standards of food quality, safety, and presentation, reflecting attention to detail and consistency.
- Communicated effectively with kitchen and front-of-house teams to ensure smooth operations and positive guest experiences.
- Adapted quickly to changing priorities and peak service periods, maintaining composure and productivity under pressure.
Server/Dishwasher at Astoria Park Senior Living (2009-07 – 2016-02)
- Improved patient satisfaction by developing and implementing customized meal plans according to their dietary needs and preferences.
- Proactively addressed potential issues impacting meal service quality or patient satisfaction by analyzing trends and implementing necessary changes.
- Fostered a positive work environment that encouraged teamwork, creativity, and open communication among staff members.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by following cleaning schedules, washing and sanitizing equipment to adhere to health department standards.
