Charlin Salas

Customer Delivery Manager at HP Inc. (2023-01 – Present)

Manage operational and reporting activities for large enterprise customers, ensuring service performance, data accuracy, and contractual compliance.

Analyze large operational datasets to identify discrepancies, reporting inconsistencies, and billing-related issues, driving corrective actions and process improvements.
Partner closely with Finance, Legal, Sales, Supply Chain, and Technical Support teams to resolve data, reporting, and operational exceptions.
Validate customer service records, contract information, device inventories, and reporting outputs to ensure data integrity and reporting accuracy.
Produce executive-ready reports, customer summaries, operational dashboards, and business reviews for internal and external stakeholders.
Track service delivery metrics and support performance reporting activities through detailed analysis and data validation.
Ensure accurate documentation of operational procedures, business processes, and customer requirements to maintain governance and process continuity.
Support strategic initiatives focused on operational optimization, reporting improvements, and enhanced customer satisfaction.
Successfully managed complex global contract extensions while maintaining service continuity and compliance requirements.
Identified reporting discrepancies and process gaps across operational systems, contributing to long-term automation and reporting improvements.
Enhanced communication transparency and reporting consistency, strengthening customer confidence and stakeholder alignment.

Financial & Cost Analyst at 9North CR (2021-10 – 2022-09)

Developed and maintained monthly financial reports, project cost tracking, and forecasting models supporting leadership decision-making.
Consolidated and analyzed project financial data from multiple sources, ensuring accuracy, consistency, and completeness.
Performed financial data validation and reconciliations to identify discrepancies and support corrective actions.
Supported budgeting, forecasting, and cost-monitoring activities across multiple projects.
Assisted with contract reviews and project financial documentation, identifying operational and financial risks.
Collaborated with cross-functional teams to improve reporting processes and increase financial visibility.
Improved forecasting accuracy through enhanced reporting methodologies and consolidated tracking tools.
Reduced manual reporting effort by implementing standardized reporting templates and processes.

Contract Management Advisor / Project Management at IBM (2014-01 – 2021-06)

Managed contract governance, project billing, financial reviews, and reconciliation activities for global professional services engagements.
Performed invoice validation and financial reconciliations to ensure alignment between contractual commitments, project deliverables, and billing records.
Supported forecasting, revenue tracking, resource planning, and financial reporting activities.
Reviewed Statements of Work (SOWs), contracts, and change requests to ensure compliance with operational and financial requirements.
Conducted data validation and financial analysis to identify inconsistencies, risks, and improvement opportunities.
Worked closely with Project Managers, Finance teams, and stakeholders across the Americas, EMEA, and APAC regions.
Maintained process documentation and supported audit readiness efforts by ensuring proper record management and compliance.
Improved billing accuracy through enhanced validation and reconciliation controls.
Reduced invoicing errors and improved financial governance through process standardization initiatives.
Supported global projects with accurate forecasting, financial tracking, and revenue management activities.

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