Charlize Gonzalez

Reliable and professional college student with strong communication and customer service skills gained through 2 years of hospitality experience. Experienced in working with diverse customers, handling responsibilities with professionalism, and contributing positively to team environments. Dependable, detail-oriented, and eager to learn and grow in a new role.

Guest Services at VIP Valet Services, Inc (2025-09 – Present)

• Delivered excellent customer service by greeting guests, assisting with vehicle drop-off/pick-up, and creating a positive final impression
• Maintained a professional appearance and adhered to uniform standards to represent both the company and client establishments
• Safely parked and retrieved customer vehicles while demonstrating care, efficiency, and attention to detail
• Communicated clearly and professionally with guests and team members in fast-paced environments
• Built customer trust by handling vehicles responsibly and ensuring a smooth, organized valet experience
• Provided courteous closing interactions, reinforcing a high-quality guest experience

Assistant Registrar at Concordia University, Chicago (2025-08 – Present)

In-School Job

• Managed confidential student records and ensured accuracy in processing academic documents
• Assisted students and staff with inquiries, demonstrating strong communication skills
• Maintained compliance with retention and secure disposal procedures

Customer Service Associate at Fort Worth Magazine (2024-06 – Present)

Seasonal (Holidays)

• Resolved customer inquiries and documented interactions for timely follow-up
• Provided professional, friendly support in a fast-paced environment
• Developed marketing strategies and campaigns aligned with company goal

University in Criminal Justice – Concordia University Chicago (2025-08)

University in Psychology – Dominican University (2023-08 – 2025-05)

Upper secondary education