Airbnb Property Manager - Cash Flow Investments LLC - Frisco, TX
(2025-04)
Managed day-to-day operations for short-term rental properties, including reservations, guest messaging, turnovers, inspections, and maintenance follow.
- Coordinated cleaning teams, vendors, and repair professionals to ensure each property is guest-ready, well-stocked, and aligned with owner expectations.
- Addressed guest inquiries, booking requests, check-in questions, and service issues with timely, professional responses to enhance guest experience.
- Monitor listing performance, guest reviews, occupancy trends, and pricing opportunities to support revenue growth and stronger booking conversion.
- Handled tenant complaints swiftly to uphold high levels of customer satisfaction.
Homeownership Specialist - Carrington Mortgage - Plano, TX
(2023-11 - 2025-03)
Primary point of contact for clients guiding them through the homeownership process and facilitating a smooth experience.
- Provided exceptional guidance to clients throughout the homeownership journey, fostering trust and enhancing customer satisfaction.
- Facilitated connections between clients and loan officers or real estate agents to streamline homeownership process.
- Complete vetting of interested homebuyers by asking discovery questions such as timeframe for purchase, price range, estimated credit score, amount of down payment, and employment history.
- Conducted soft credit checks through CoreLogic Credco to assess clients' financial readiness for homeownership.
- Completed Quick Application and assigned loan applications to Loan Officer in Encompass to initiate loan processing.
- Partnered with loan officers and real estate agents to create a seamless experience for clients, fostering teamwork and effective communication.
Mortgage Counselor - Carrington Mortgage - Plano, TX
(2022-09 - 2023-11)
Improved borrower repayment rates by securing one-time payments and structured plans through targeted outreach.
- Streamlined payment collection processes, enhancing loan recovery rates and reinforcing client relationships through proactive follow-ups.
- Implemented tailored loan workout recommendations based on financial analysis, producing measurable recovery outcomes.
- Enhanced borrower trust by delivering empathetic counseling that increased engagement and timely responses.
- Provided empathetic support to borrowers, fostering trust and enhancing open communication for better financial outcomes.
- Streamlined follow-up call process, improving account reactivation and enhancing long-term customer relationships.
- Cultivated positive borrower experience through active listening and tailored advice, fostering trust and encouraging ongoing communication.
Mortgage Contact Officer - Annie Mac Mortgage-Contractor - Plano, TX
(2022-02 - 2022-07)
Initial contact and liaison between interested borrower and loan officer to facilitate the loan process.
- Attended in-class training to learn the fundamentals and regulations to test and obtain MLO license.
- Generated qualified leads for loan officers by reaching out to potential mortgage applicants.
- Conducted borrower interviews to gather essential information and recommend suitable loan products.
- Guided borrowers through loan application process, ensuring accurate completion of 1003 loan application.
Wholesale Loan Setup Specialist - Franklin American Mortgage - Irving, TX
(2018-07 - 2022-07)
Initiate new loan files by gathering necessary information and inputting into the system.
- Ordered required documents and prepared loan package for underwriting processing, ensuring timely progress.
- Ensured compliance regulations were met throughout setup process, minimizing risk of delays.
- Reviewed documentation and completed system entries to maintain accurate loan records.
- Corresponded with brokers regarding deficient documentation.
Mortgage Collections Representative - Round Point Mortgage - Dallas, TX
(2016-05 - 2018-05)
Conducted inbound and outbound calls to collect on past due mortgage accounts.
- Managed mortgage payment arrangements and communicated effectively with borrowers.
- Evaluated borrower hardship situation by gathering financials.
- Assessed debtor financial situations to propose work out option.
- Documented all collection efforts.
Claims Analyst - Wingspan - Frisco, TX
(2013-03 - 2016-05)
Audited FHA Part B and VA loans to validate claims compliance with requirements.
- Reviewed documents including credit history, assets, income, and employment history.
- Collected loan histories, property preservation photos, and attorney invoices to facilitate recovery of advances.
- Researched issues and obtained proper supporting documents as requested by investor.
- Identified and addressed missing or incomplete information before submission.
Collections Counselor - REDC Default Solutions - Plano, TX
(2012-01 - 2013-03)
Managed a high volume of accounts while maintaining accuracy and compliance with regulatory requirements.
- Developed and executed collection strategies, effectively addressing delinquency rates.
- Negotiated payment arrangements with borrowers to bring accounts current.
- Analyzed borrowers' financials to assess borrowers' ability to repay.
- Built rapport with borrowers facing hardship, fostering trust and facilitating open communication.
- Fostered strong relationships with borrowers, ensuring open communication and understanding during financial hardships.
- Executed targeted outreach initiatives, enhancing account resolution and boosting customer engagement.
