Charlyn Prater

Results driven Executive Assistant and Office Manager with experience supporting C-suite leaders and overseeing daily business operations. Recognized for streamlining workflows, optimizing budgets, and managing high-volume calendars, travel, and confidential communications. Adept at supervising teams, implementing policies, and improving office systems to boost efficiency and productivity.

Experienced in coordinating marketing campaigns, content creation, and social media management. Known for professionalism, discretion, and strong relationship-building skills that advance organizational objectives

Acworth Wellness Center | Office Manager Acworth, GA

Aug 2024 – Sept 2025

• Direct daily front office operations for a busy wellness practice serving 200+ patients weekly.
• Manage scheduling, billing, patient records, and payment processing, ensuring compliance with HIPAA and financial accuracy.
• Oversee office budgets, vendor contracts, and supply inventory; reduced monthly expenses by 10% through cost-saving initiatives.
• Implement new office policies and workflow systems, improving patient intake efficiency and staff productivity.
• Support practice growth through patient engagement, community outreach, and coordination of promotional activities.
• Resolve patient concerns with diplomacy and professionalism to maintain 95%+ satisfaction ratings.

FFL Covenant | Marketing Manager/Graphic Artist Atlanta, GA

Sept 2022 – Aug 2024

• Provided high-level executive support, including calendar management, meeting coordination, and confidential communications for senior leadership.
• Oversaw onboarding and credentialing of 200+ insurance agents, ensuring compliance with state licensing and carrier requirements.
• Maintained CRM systems and contracting records with 100% accuracy, enabling faster agent approvals and streamlined audits.
• Resolved commission discrepancies, licensing issues, and chargeback collections, safeguarding revenue and compliance.
• Introduced workflow improvements that reduced agent onboarding time by 20%.
• Partnered with leadership to expand visibility through digital communications and professional networking.

Richard Bowers & Co | Director of Marketing & Public Relations Atlanta, GA

Oct 2014 – Sept 2022

• Managed office and marketing operations for a leading commercial real estate firm.
• Directed administrative team, ensuring timely completion of executive support tasks, client reporting, and project deliverables.
• Oversaw $500K+ annual marketing budget, implementing strategies that elevated company brand presence.
• Built and maintained media and community relationships to promote organizational visibility and reputation.
• Developed systems for cross-departmental coordination, improving response times and project accuracy.
• Designed and maintained property marketing collateral (flyers, brochures, floor plans, aerial maps, demographics, and traffic counts) to maximize property visibility and support leasing objectives.

Financial Asset Management Systems | Executive Assistant to CEO Tucker, GA

Aug 2012 – Oct 2014

• Supported executive leadership with complex calendar management, travel coordination, and board meeting preparation.
• Drafted and proofed financial reports, investor communications, and presentations with high attention to detail.
• Coordinated logistics for board meetings, investor calls, and client events.
• Managed confidential contracts, compliance records, and client documentation in accordance with regulatory standards.
• Prioritized incoming communications on behalf of executives, ensuring timely response and alignment with business priorities.

Bachelor of Science, Information Technology

Mercer University