Charmaine Maloney

Customer-service professional with 10+ years of experience, including current leadership in a high-volume New York museum environment serving families, tourists, and diverse visitors. Skilled in welcoming and assisting customers, communicating policies and directions clearly, resolving concerns, managing lines and customer flow, supporting frontline teams, and using POS and digital systems. Dependable, adaptable, and comfortable working in fast-paced public-facing operations where safety, accuracy, teamwork, and a positive customer experience are essential.

Sales Lead / Museum Store Floor Supervisor at Event Network, LLC @ American Museum of Natural History (2024-03 – Present)

• Lead customer-facing operations in a high-volume museum retail environment serving families, tourists, school-age visitors, and guests from diverse backgrounds.
• Welcome and assist visitors, answer questions, provide directions and information, communicate policies, and resolve concerns with a calm, service-focused approach.
• Coordinate floor coverage and support team members during busy periods while helping maintain efficient customer flow and organized public-facing areas.
• Support POS and cash operations, refunds and exchanges, merchandise and inventory needs, and opening/closing routines with attention to accuracy.

Lead Cashier / Guest Services Cashier at Event Network, LLC @ American Museum of Natural History (2024-01 – 2024-03)

• Provided fast, courteous customer service and processed purchases accurately during high-volume museum periods.
• Handled POS/cash transactions, customer questions, refunds and exchanges, register organization, and line flow.
• Responded to customer concerns and changing service needs while maintaining professional communication.

Customer Experience Coordinator at TJ Maxx (2021-08 – 2023-11)

• Coordinated front-end customer service and team support in a busy retail environment.
• Resolved customer concerns, supported transactions and returns, communicated promotions and policies, and assisted with service recovery.
• Helped manage floor coverage, customer flow, organization, and daily operational problem-solving.

Key Holder / Product Operations Specialist at Old Navy (2016-09 – 2020-01)

• Supported store leadership with customer service, team operations, merchandising, replenishment, and opening/closing responsibilities.
• Assisted customers, communicated information clearly, resolved concerns, and supported an organized and welcoming environment.
• Worked independently and collaboratively to complete operational priorities in a fast-paced setting.

Bachelor of Science in Entertainment Business – Full Sail University (2026-01)

G.E.D. – Kingsborough Community College (2000)