Charmaine N. Freeman

Motivated and compassionate professional seeking a position in mental health support with NYC Mental Health, leveraging extensive experience in client advocacy, case management, and a strong commitment to providing exceptional care and support to individuals facing mental health challenges.

Case Manager - Catholic Charities - Brooklyn, NY

(2022-12)

• Developed strong interpersonal relationships with clients to foster a welcoming and supportive atmosphere.
• Coordinated mental health services for clients, collaborating with various departments to ensure comprehensive care and support.
• Actively advocated for clients and assisted in navigating mental health resources and services.

Intake Specialist - Help USA - Brooklyn, NY

(2020-10 - 2022-09)

• Facilitated seamless intake processes for clients, ensuring a welcoming experience that reflects sensitivity towards mental health needs.
• Handled referrals from government agencies, advocating for clients to access appropriate mental health services and entitlements.
• Provided general receptionist duties, greeting visitors and callers while directing inquiries to the appropriate mental health resources.

Administrative Assistant - YAI - New York, NY

(2015-01 - 2019-09)

• Demonstrated strong organizational skills while managing communication in a professional and supportive setting.
• Managed scheduling and communication for team members, enhancing the delivery of mental health services.
• Performed basic bookkeeping, accounts payable, and payroll, ensuring efficient operational functioning.

Bachelor of Social Work - Social Work - New York City College of Technology, CUNY (2026-06)

Associate in Applied Science - Criminal Justice - ASA College (2014-09 - 2016-05)