Senior Travel Consultant - Travel Cue Management - Remote/ Office Herndon, Virginia
(2023-09)
- Provided support for Marine, Offshore, and Renewable crew, tailored to meet their requirement.
- Maintained or increased productivity of sales and maintained relationship to client as a main consultant contact person for USA based clients.
- Managed RezCue as our based booking system links with GDS System to complete and to invoiced client in a timely manner.
- Primarily used Amadeus System to book flight and hotel accommodation as well as other platform for land transportation.
- Aided solutions in accordance with client requests.
- Oversees booking requests via email using focal scope and compass for an on-and-off signer crews or crew rotation, reissues itinerary and refund travel arrangement.
- Attended in creating travel arrangements- domestic or international with air, hotel and land transportation, and fully informed of air regulations, procedures and guidelines.
Corporate Sales - EVA Airways Corp - Singapore, Singapore
(2023-03)
- Developed and maintained sales pipeline that accurately forecasted and identified opportunities.
- Implement strategic plan, retained existing and new corporate accounts portfolio.
- Aided Travel Agency inquiries and assist in fare quotation.
- Assisting Travel Agency to update quotas and limits in GDS System -Sabre, Amadeus etc.
- Handled flight bookings and assisted fare filing.
- Identified market trends and public marketing relations, and events.
- Provided support in social media queries.
Independent Contractor- CSR - Working Solutions - Remote/ FL USA
(2020)
Independent contractor has a freedom to set own time working with clients for either seasonal or longer (contractual basis). Promote independent and learning critical-thinking skills, improving scalability and reliability.
- Our clients such as Apple Leisure Group, Turbo Tax- Intuit, FedPoint.
- Apple Leisure Group- Handled flight, hotel and leisure bookings sales and assisted travel agents. Keeping up to date with client guidelines, promotions and package.
- Turbo Tax-Assisting in preparation for American Income Tax Return using tax software with Turbo tax product, and familiar with tax schedules and other tax variety forms.
- FedPoint- Handles billings and payments with FedVip member. Attended escalations and handled supervisory calls.
- Answering queries with federal families dental and vision.
Passenger Service Agent - Swissport USA - Washington Dulles
(2019-06)
- Processed ticketing, checking-in and boarding for Korean Airlines passengers efficiently and accurately.
- Adhering to regulatory compliance, uses Timatic for international regulations.
- Managed Special Service Requests.
- Tracked, monitored lost, delayed baggage, and aided affected passengers.
- Maintained a professional and friendly attitude even during times of high stress and pressure.
- Provided accurate and timely information to passengers regarding flight schedules and delays.
- Performed detailed inspections of baggage to ensure compliance with airline regulations.
- Assisted passengers with disabilities and special needs, resulting in a high rate of customer satisfaction.
Flight Coordinator/ Passenger Service - dnata - Washington Dulles
(2019-10)
- Assisted passengers with pre-flight instructions and answered questions about the flight, and post flight arrangement.
- Responses to communication from crew members, maintenance personnel in providing directions and problem solutions.
- Monitoring daily operational flight activities from point of origin to destinations.
- Provided logistical assistance for flight dispatchers, ramp fuel and flight crews.
- Adept to duties required to ensure that flights are dispatched as per aviation policy and regulatory requirements.
- Helped passenger service agent duties.
Senior Customer Experience Specialist/ Sr Reservation Agent - Delta Air Lines - Singapore, Singapore
(2009-03)
- Highlight your accomplishments, using numbers if possible.
