Regional Business Operations Manager at Ageless Men's Health (2026-02 – 2026-08)
- Hand-selected for regional business operations leadership following sustained performance and progressive advancement within the organization.
- Supported operational consistency, clinic performance, leadership development, workflow improvement, and business execution across a national healthcare organization with 100+ clinics.
- Developed and refined SOPs, training resources, operational standards, and process improvements to strengthen accountability and create more consistent patient and employee experiences.
- Partnered with clinic and regional leaders on onboarding, launches, issue resolution, service quality, and cross-functional initiatives; earned the President's Award four times during tenure with the organization.
Senior Client Relations Manager / CRM Mentor at Ageless Men's Health (2024-08 – 2026-02)
- Managed a portfolio of 700+ active patient accounts while delivering responsive, relationship-driven service in a fast-paced healthcare setting.
- Selected to mentor and train client relations professionals on patient communication, workflows, systems, service standards, and performance expectations.
- Served as an escalation resource for complex patient concerns and partnered with clinical and administrative teams to improve communication, retention, patient flow, and follow-through.
Senior Client Relations Manager at Ageless Men's Health (2022-09 – 2024-08)
- Led front-office and patient-relations functions including scheduling, account needs, patient communication, payments, service recovery, and administrative coordination.
- Supported accounts receivable, cash application, reconciliation, month-end close, and insurance billing processes spanning five states.
- Used Azalea Health and Phreesia in daily patient and practice workflows while maintaining careful handling of confidential health and financial information.
Client Relations Manager at Ageless Men's Health (2021-07 – 2022-09)
- Created a welcoming, polished patient experience from initial contact through ongoing care while coordinating scheduling, documentation, payments, and administrative follow-through.
- Built trusted patient relationships and partnered closely with clinical teams to maintain efficient daily workflows and responsive service.
Project Manager & Property Manager at Salon Boutique (2020-11 – 2021-07)
- Managed development of a salon-suite property from studs through opening, coordinating contractors, vendors, purchasing, scheduling, design decisions, timelines, and operational readiness.
- Oversaw property and tenant operations including leasing support, billing and collections, vendor coordination, issue resolution, marketing, and day-to-day facility needs.
- Balanced construction/project priorities with the client-facing details required to create an attractive, functional environment for independent beauty professionals and their guests.
Owner & Lead Stylist at The Cut: A Men's Grooming Studio (2019-06 – 2020-12)
- Owned and operated a client-focused grooming business, managing the full customer experience alongside scheduling, purchasing, inventory, vendor relationships, finances, sales, and daily operations.
- Built repeat business through personalized service, relationship management, attention to presentation, and consistent execution of a premium client experience.
- Managed business decisions from service delivery and client retention to operating expenses, supplies, workflow, and brand standards.
