Chelsea Ferguson

Healthcare professional with more than 10 years of experience in patient care and healthcare settings, including current Office Coordinator experience. Skilled in electronic medical records, insurance verification, professional phone communication, patient/customer relations, data entry, documentation, HIPAA compliance, and office support. Experienced with Microsoft Office and healthcare software. Seeking a Medical Records, Medical Receptionist, Front Desk, or Medical Office position.

CNA / Office Coordinator - Arden Hospice Care

(2025-06)

• Manage and respond to incoming phone calls while maintaining professional communication with patients and staff.
• Enter patient demographic information accurately and assist with patient-related documentation.
• Coordinate communication between patients, nurses, clinic staff, and other members of the care team.
• Assist with insurance verification and related patient information.
• Maintain confidentiality of patient information and follow HIPAA requirements.
• Use electronic medical records and Axxess software as part of daily office and patient-care operations.
• Manage office and medical supply inventory, including ordering and monitoring supplies.
• Provide direct patient care while supporting administrative and office responsibilities.

Certified Nursing Assistant - Unity Hospice Care

(2017-03 - 2025-06)

• Provided patient care while maintaining professionalism, compassion, and respect for patient needs.
• Communicated appropriately and consistently with patients, nurses, and members of the care team.
• Completed concise and accurate patient documentation.
• Used MatrixCare electronic medical record software.
• Worked independently while managing patient needs and maintaining communication with supervisors and clinical staff.

Certified Nursing Assistant - CareAll Home Health & Private Duty

(2014-05 - 2017-03)

• Provided in-home patient care based on individual patient needs and living conditions.
• Maintained open communication with supervisors regarding patient needs and concerns.
• Accurately documented patient vital signs and care information.

Crew / Shift Leader - Hardee's

(2010-03 - 2014-05)

• Led crew members during assigned shifts and kept staff on task.
• Maintained accurate money counts and followed cash-handling procedures.
• Maintained a safe, clean, and organized work environment.
• Developed customer service, communication, teamwork, and leadership skills in a fast-paced environment.

Diploma - Health Information Management - Tennessee College of Applied Technology (2022 - 2023)

Diploma - Health Information Specialist - Tennessee College of Applied Technology (2022 - 2023)

Diploma - Health Information Support - Tennessee College of Applied Technology (2022 - 2023)

High School Diploma - Health Science Path - Lawrence County High School (2005 - 2009)