Chelsea Loux

Detail-oriented and highly organized professional with strong experience in customer service, financial accuracy, and operational leadership. Skilled in data entry, Microsoft Office, and maintaining precise records. Known for excellent time management, reliability, and the ability to learn new systems quickly. Seeking a data entry or administrative role where accuracy and efficiency are essential.

Lead Teller at Wells Fargo Bank, N.A. (2016-06 – 2024-06)

Lead Teller at Wells Fargo Bank with expertise in high-volume cash transactions, compliance, and team leadership.

• Completed high-volume cash transactions with consistent daily accuracy and a balanced cash drawer.
• Maintained up-to-date knowledge of bank policies, compliance standards, and required trainings.
• Conducted yearly audits to ensure accuracy, proper documentation, and adherence to financial regulations.
• Trained and mentored new tellers, improving team performance and customer service quality.
• Approved customer transactions up to $100,000, demonstrating strong judgment and risk awareness.
• Delivered excellent customer service while resolving issues quickly and professionally.

Water Park Manager / Head Lifeguard / Lead Lifeguard at LEGOLAND California (2009-05 – 2016-04)

Progressive leadership roles at LEGOLAND California water park, advancing from Lead Lifeguard to Water Park Manager with responsibility for operations, training, and staff management.

• Joined the first wave of lifeguards hired for the grand opening of the water park and quickly advanced into leadership roles.
• Oversaw daily operations including staff rotations, meal breaks, guest concerns, and safety procedures.
• Promoted to Head Lifeguard, contributing to the creation of Standard Operating Procedures for multiple attractions.
• Assisted with training, certifying, and developing new lifeguards to ensure safety and operational excellence.
• Created weekly schedules and approved payroll for large teams, ensuring proper staffing and compliance.
• Promoted to Water Park Manager, designing the training program, supporting hiring and termination decisions, and cross-training across multiple departments.
• Responded to medical emergencies with professionalism and readiness across all roles.

Bachelor of Science in Health and Human Services (Emphasis: Kinesiology) – California State University, San Bernardino (2013)