Chelsea Squyres

Customer-focused sales and client experience professional with 15+ years of success delivering exceptional remote service through phone, chat, and email. Recognized for providing white-glove customer care, building long-term relationships, identifying customer needs, and recommending products and services that create meaningful experiences. Skilled at consultative selling, appointment support, CRM systems, multitasking across multiple applications, and collaborating with cross-functional teams.

Passionate about creating memorable shopping experiences while consistently delivering outstanding customer satisfaction.

Customer Support Representative - CorpNet - Remote

(2024-02 - 2025-03)

• Delivered concierge-level ('white glove') customer service through phone, email, and live chat.
• Built lasting client relationships by understanding customer goals and providing personalized solutions.
• Guided customers through products and services while recommending solutions based on individual needs.
• Collaborated with sales and technical teams to create a seamless customer experience.
• Maintained detailed CRM documentation and completed timely follow-up to ensure customer satisfaction.
• Resolved customer concerns professionally while balancing quality, efficiency, and empathy.

Customer Support Manager - DeliveryBizPro

(2010-07 - 2020-09)

• Managed customer support operations while maintaining exceptional service standards.
• Strengthened customer loyalty through proactive follow-up and relationship building.
• Handled escalated customer situations with professionalism and solution-focused communication.
• Coached team members on delivering personalized customer experiences.
• Worked across departments to resolve issues quickly and efficiently.

Customer Service Associate - PressOne

(2009-01 - 2010-07)

• Provided outstanding customer support in a fast-paced contact center.
• Recommended products and services based on customer needs.
• Assisted customers with orders, billing, and account questions.
• Partnered with sales teams to identify upselling opportunities.

High School Diploma - Montgomery High School