Co-Owner/Digital Marketing & Administrative Coordinator at Florida Pacers (2021-01 – Present)
Manage digital marketing, communications, and administrative operations for a youth basketball organization.
- Design branded social media graphics, flyers, registration materials, announcements, and promotional content using Canva.
- Create and manage email marketing campaigns through Brevo, including newsletters, subscriber management, and automated email workflows.
- Develop and publish content for Facebook and Instagram promoting programs, registrations, workouts, events, and organizational updates.
- Manage participant information, registrations, payments, and organizational records using TeamLinkt and other digital systems.
- Create forms, registration workflows, email communications, and other digital resources for players and families.
- Develop content for Facebook and Instagram based on goals and brand identity.
- Social media content planning, captions, promotional messaging, and digital marketing ideas.
- Provide photography and videography, capturing action, events, and promotional content for athletes and team.
- Edit and enhance photography using Adobe Lightroom for social media, promotional, and digital use.
- Create and edit short-form video content for social media and digital marketing, including selecting footage, sequencing clips, adding text and graphics, and preparing content for publication.
Insurance & Legal Transcriptionist at Allegis Transcription Services (2022-10 – 2025-12)
Reviewed and edited AI-generated speech-to-text documents against source audio to identify and correct transcription errors, speaker identification, exhibit notation, punctuation, grammar, formatting, and content discrepancies.
- Produced and reviewed detailed insurance and legal documentation according to client-specific formatting, style, and accuracy requirements.
- Performed quality-control review of completed documents for accuracy, completeness, consistency, and adherence to established standards.
- Independently managed a high-volume remote workload while meeting strict turnaround times and production deadlines.
- Maintained accurate production records including job numbers, audio minutes, page counts, and payment information.
Insurance Transcriptionist at Corporate Support, Inc. (2017-10 – 2022-10)
Produced accurate verbatim insurance transcripts from recorded statements, interviews, and other audio files while following client-specific formatting and style requirements.
- Consistently completed up to 120 minutes of recorded audio within a 24-hour turnaround period while maintaining accuracy and quality standards.
- Researched names, businesses, locations, and terminology to verify information and maintain transcript accuracy.
- Managed a high-volume workload independently, consistently meeting strict production requirements and turnaround deadlines.
- Proofread and reviewed completed transcripts for accuracy, grammar, punctuation, formatting, and completeness prior to submission.
Administrative Assistant & Dispatcher at Multiband (2008-10 – 2017-04)
Promoted from Dispatcher to Administrative Assistant after coordinating daily field operations for more than 100 technicians across multiple locations.
- Used company software to dispatch technicians, assign and transfer equipment, document communications, and maintain accurate operational records.
- Processed and maintained confidential personnel documents and records for approximately 150 employees.
- Supported hiring and onboarding for up to 20 employees at a time, including processing applications and new-hire documentation.
- Maintained electronic and physical records, retrieved archived documentation, and generated recurring reports.
- Managed fleet-related records and generated monthly motor vehicle record reports.
- Assisted with Workers' Compensation claims, documentation, and status updates.
- Coordinated meetings, appointments, and travel arrangements for supervisors and management.
