Chemere Douglas

Experienced Case Manager and Customer Support Professional with 20+ years of work experience, including pediatric behavioral health, hospital, postal, and nonprofit environments. Skilled in high-volume phone communication, client advocacy, care coordination, and crisis intervention. Previously held customer service roles in high-volume environments, providing efficient support and solutions.

Known for managing caseloads, training team members, and providing compassionate, solution-focused service. Seeking a full-time remote role in behavioral health coordination, member support, or customer service.

Case Manager – Behavioral Health - Handz-On - Vernon, CT

(2019-01)

• Managed a caseload of 8–11 clients, conducting hundreds of outreach calls weekly.
• Coordinated care plans and connected clients to mental health, medical, and housing resources.
• Assisted individuals with navigating healthcare and community services.
• Provided crisis intervention and emotional support.
• Trained new staff on case management processes and documentation.
• Maintained accurate case notes and collaborated with care teams.

Pediatric Behavioral Health Support – Emergency Department - Baystate Hospital - Springfield, MA

(2020-01 - 2022-12)

• Provided behavioral health support to pediatric patients in a high-stress emergency department environment.
• Assisted children and families experiencing crises, providing immediate emotional support and guidance.
• Coordinated with multidisciplinary care teams to develop care plans and referrals for follow-up behavioral health services.
• Conducted patient and family phone follow-ups to ensure continuity of care.
• Maintained detailed records in compliance with hospital policies and patient confidentiality standards.

High School Diploma

Some College Coursework