Chenelle Shellow

Results-driven TA and HR professional with 5+ years driving full-cycle recruiting across healthcare, financial services, and high-volume staffing. Known for building strong hiring-manager partnerships, keeping pipelines moving, and ensuring compliance at every stage. Adept at reducing time-to-fill, maintaining data integrity, and turning process gaps into scalable solutions.

Merchant Disputes Senior Specialist II - JPMorgan Chase - Columbus, OH

(2024-07 - 2025-11)

• Maintained 100% scorecard accuracy — managing end-to-end dispute lifecycles for credit card transactions through meticulous documentation and case management.
• Earned 98% positive supervisor feedback — consistently recognized for professionalism, clear communication, and composure across high-stakes client and internal interactions.
• Mitigated regulatory risk — enforcing strict Regulation E and Regulation Z compliance while applying root cause analysis to identify chargeback trends before they escalated.

Talent Acquisition Specialist - OhioHealth - Columbus, OH

(2022-01 - 2023-08)

• Executed high-volume full-cycle recruiting — across clinical and non-clinical roles, maintaining 100% CRM accuracy and consistent compliance from sourcing through offer.
• Accelerated time-to-fill — by analyzing pipeline data, identifying bottlenecks, and refining intake and screening workflows across all assigned requisitions.
• Partnered with cross-functional hiring managers — to sharpen job descriptions, align on candidate profiles, and streamline decision-making throughout the hiring cycle.
• Supported high-priority physician and nursing recruitment — contributing to special clinical initiatives and ensuring these critical roles received dedicated TA attention.
• Drove offer and onboarding accuracy — generating offer letters, chasing outstanding documentation and health screenings, and maintaining new hire records in SharePoint with full data integrity.

Staffing Coordinator - Acloche - Columbus, OH

(2021-01 - 2022-01)

• Owned onboarding and scheduling for multiple high-volume client accounts — treating every placement as a compliance-critical workflow requiring precision and accountability.
• Eliminated manual data entry exceptions — by identifying handoff inefficiencies and designing automation solutions that improved speed and accuracy across recruiting and operations teams.
• Strengthened long-term client relationships — by resolving escalations through structured root cause analysis, turning reactive situations into proactive process improvements.
• Enforced onboarding compliance for all new hires — auditing documentation against state and federal labor laws and contractual requirements with zero tolerance for gaps.

Bachelor of Business Administration - Strayer University