USER SUPPORT SPECIALIST at Sevita Health (2025-07 – Present)
- Administer enterprise-wide Active Directory objects, provisioning user security identifiers, managing security group matrices, executing domain joins, and mitigating credential expiration faults.
- Govern remote identity infrastructure configurations, resolving Multi-Factor Authentication (MFA) anomalies and Single Sign-On (SSO) authentication failures using PingID frameworks.
- Engineer secure terminal and peripheral configurations across endpoint environments, establishing deployment strategies for Chromebooks, tablet fleets, and dedicated network printers.
- Isolate and resolve critical hardware, software, and routing failures across a distributed corporate network via telephone and high-volume ticketing queues.
- Deploy enterprise automation utilities and software deployment configurations securely across remote endpoints utilizing KACE endpoints management architectures.
- Document complex technical incidents, resolution pathways, and root cause evaluations strictly inside the EasyVista enterprise service catalog.
IT Contractor at Insight Global (2025-07 – 2026-02)
- Administer enterprise-wide Active Directory objects, provisioning user security identifiers, managing security group matrices, executing domain joins, and mitigating credential expiration faults.
- Govern remote identity infrastructure configurations, resolving Multi-Factor Authentication (MFA) anomalies and Single Sign-On (SSO) authentication failures using PingID frameworks.
- Engineer secure terminal and peripheral configurations across endpoint environments, establishing deployment strategies for Chromebooks, tablet fleets, and dedicated network printers.
- Isolate and resolve critical hardware, software, and routing failures across a distributed corporate network via telephone and high-volume ticketing queues.
- Deploy enterprise automation utilities and software deployment configurations securely across remote endpoints utilizing KACE endpoints management architectures.
- Document complex technical incidents, resolution pathways, and root cause evaluations strictly inside the EasyVista enterprise service catalog.
HSIN HELP DESK SPECIALIST at Lintech Global / Nextinc (Contractor) (2019-10 – 2025-08)
- Served as the principal technical interface for complex customer support operations, isolating and resolving systems infrastructure anomalies through rigorous analytical tracking.
- Orchestrated full lifecycle ticketing management within the Cherwell architecture, ranking and routing incidents based on resource allocation matrices, impact visibility, and strict SLA deadlines.
- Engineered, audited, and propagated technical knowledge assets within the internal repository to optimize onboarding efficiency and standardize technical resolution runbooks.
SYSTEMS SUPPORT SPECIALIST at Charter Communications (Contractor) (2022-09 – 2023-09)
- Provided core production tier support for the internal Enterprise Monitoring Applications suite, ensuring the sustained operational health of physical and virtual environments.
- Executed configuration tracking, emergency change verification (E-Change), and smoke-testing protocols across primary production nodes to protect absolute environment stability.
- Monitored live systemic performance metrics using SolarWinds, Netcool, and AppDynamics to catch, track, and triage high-priority anomalies before critical service degradation occurred.
NOC TECHNICIAN at Contractor (2022-04 – 2022-09)
- Monitored sprawling multi-tenant infrastructures around the clock utilizing advanced enterprise platforms including SolarWinds and CCSS for specialized iSeries operations.
- Diagnosed deep-tier networking faults and routing failures through systematic analysis of raw event logs harvested from enterprise perimeter firewalls and routers.
- Maintained technical documentation covering network infrastructure baselines, emergency system patches, and operational changes to enforce compliance standards.
SENIOR BUSINESS EXECUTION ADMINISTRATOR at Apex Systems / Wells Fargo (2021-09 – 2022-03)
- Partnered with cross-functional corporate security and engineering teams to support enterprise-wide physical and logical access control architectures.
- Provisioned and modified physical security clearings by adding and removing building zones while verifying badges to guarantee correct building access permissions.
- Coordinated fulfillment and distribution logistics by verifying mailing addresses and securely mailing out completed access badges to regional offices and remote personnel.
- Managed daily production queues and high-volume print blitzes to consistently meet and exceed company badging quotas and service-level expectations.
HELP DESK SUPPORT at Ellumen (Contractor) (2003-08 – 2004-04)
- Administer identity access mappings via Active Directory to resolve enterprise account lockouts, privilege validation faults, and security credential blocks.
- Aggregated raw service desk incident datasets into concise monthly trend reports to identify systemic vulnerabilities and infrastructure performance bottlenecks.
