Sales/Leasing Consultant - Keffer Genesis-Hyundai - Matthews, NC
(2026-02)
- Manage high-volume client interactions while maintaining accurate CRM records and documentation
- Coordinate communication between customers, management, finance, and service dept. to ensure efficient workflows
- Schedule appointments, maintain follow-up timelines, and organize customer information to support operational goals.
- Handle confidential customer and financial information with professionalism and accuracy
Vehicle Exchange Coordinator - Piloted Role - Parks Chevrolet Charlotte - Charlotte, NC
(2025-10 - 2026-02)
- Launched/developed the Service Exchange role, creating the position to streamline service-to-sales opportunities
- Designed and maintained data entry logs to track appointments and customer follow-ups
- Coordinated communication between departments to improve efficiency and customer experience.
- Managed customer information, appraisal records, and administrative documentation
Business Development Representative (Promoted Mentor) - Hendrick Automotive Business Development Consolidated - Charlotte, NC
(2024-06 - 2025-10)
- Ranked among top ServiceX performers with a 53% call-to-appointment conversion rate.
- Managed high-volume customer outreach while maintaining detailed CRM records and scheduling information.
- Supported customer retention initiatives across multiple luxury automotive brands.
- Worked with customers across BMW, Lexus, Audi, Acura, Mercedes-Benz, MINI, and Jaguar Land Rover brands.
Line Manager - Blumenthal | Blume Studios - Charlotte, NC
(2024-09 - 2025-01)
- Supported guest onboarding, ticketing, and operational coordination in a high-volume entertainment environment.
- Assisted with guest flow management/technical troubleshooting and customer experience initiatives
- Collaborated across multiple roles to ensure efficient daily operations.
Customer Relation Representative - Best Buy - Rock Hill, SC
(2022-10 - 2025)
- Assisted customers with product education, technical support, and account-related inquiries.
- Maintained accuracy in point-of-sale transactions, membership enrollments, and customer account updates.
- Resolved customer concerns while balancing company policies, service standards, and customer satisfaction.
- Collaborated with team members to achieve performance goals in a fast-paced retail environment.
Orchestral Violinist - FBC Indian Trail Music - Indian Trail, NC
(2023-12)
- Practice musical repertoire exceeding 10+ musical works
- Collaborated with large ensembles to deliver professional performances.
- Demonstrated discipline, adaptability, and preparation through ongoing musical training and performance.
Survey Administrator (Promoted Supervisor) - Public Opinion & Policy Research - Rock Hill, SC
(2020-08 - 2023)
Promoted from Survey Administrator to Supervisor based on performance and leadership contributions.
- Supervised daily workflows while maintaining quality assurance and organizational standards.
- Managed confidential records, interview documentation, phone logs, and reporting data.
- Communicated with diverse populations regarding sensitive topics while maintaining compliance and neutrality.
