Customer Service Representative/Dispatcher - WOLFF MECHANICAL - Tempe, AZ
(2026-01 - 2026-06)
- Managed high-volume inbound and outbound calls for HVAC service requests and customer inquiries.
- Scheduled and dispatched technicians for maintenance, repair, and emergency service calls.
- Coordinated daily technician routes to maximize productivity and customer satisfaction.
- Maintained accurate customer records, service histories, and work orders.
- Communicated scheduling updates and service delays to customers and field technicians.
- Resolved customer concerns promptly, ensuring a positive customer experience.
- Assisted with invoicing, payment processing, and service agreement administration.
- Using platforms such as House Call pro and Successware
CSR/Dispatcher - MechaniCool, LLC - Apache Junction, AZ
(2025-03 - 2025-10)
Responsible for coordinating HVAC service calls, scheduling technicians, and providing exceptional customer service. Serves as the primary point of contact for customers, ensuring timely communication and efficient dispatching of service technicians.
- Answer incoming customer calls and respond to service requests professionally and courteously.
- Schedule and dispatch HVAC technicians based on customer needs, technician availability, and service priorities.
- Coordinate emergency service calls and adjust schedules as needed.
- Maintain accurate customer records, service histories, and work orders.
- Communicate appointment details, delays, and updates to customers and technicians.
- Monitor technician routes and job progress to maximize efficiency.
- Resolve customer concerns and escalate issues when necessary.
- Process invoices, payments, and service agreements as required.
- Follow up with customers to ensure satisfaction and address any additional needs.
HVAC Coordinator - Parker and Sons - Phoenix, AZ
(2024-01 - 2025-03)
- Coordinated daily schedules and dispatched HVAC technicians using ServiceTitan to maximize productivity and on-time service.
- Managed inbound and outbound customer communications regarding service appointments, maintenance visits, and emergency calls.
- Monitored technician availability, job progress, and route adjustments throughout the day.
- Created and updated work orders, customer records, and service documentation within ServiceTitan.
- Collaborated with field technicians, managers, and customers to ensure timely completion of service requests.
- Resolved customer concerns and scheduling conflicts while maintaining a high level of customer satisfaction.
- Assisted with membership agreements, invoicing, and follow-up communications.
- Maintained accurate records and ensured compliance with company procedures and service standards.
- Supported operational efficiency by prioritizing urgent service calls and optimizing technician assignments.
- Delivered professional customer service while handling multiple tasks in a high-volume call environment.
HOA Community Manager - 360 Community Management - Phoenix, AZ
(2023-01 - 2024-01)
- Managed daily operations for multiple homeowners' associations and residential communities.
- Served as the primary liaison between homeowners, board members, vendors, and management teams.
- Coordinated maintenance, repairs, landscaping, and capital improvement projects to preserve community assets.
- Conducted regular property inspections to ensure compliance with community standards and governing documents.
- Prepared and managed annual budgets, monitored expenses, and reviewed financial reports.
- Solicited bids, negotiated contracts, and managed vendor performance to ensure quality service and cost efficiency.
- Organized and attended board meetings, prepared meeting agendas, and maintained meeting minutes.
- Investigated and resolved homeowner concerns, disputes, and compliance issues professionally and effectively.
- Oversaw enforcement of CC&Rs, bylaws, rules, and regulations while maintaining positive community relations.
- Coordinated emergency response efforts and communicated critical information to residents and board members.
Customer Service Representative - Anderson Lock and Safe - Phoenix, AZ
(2021-08 - 2023-02)
- Answered and managed high-volume inbound calls for locksmith, safe, and security service requests.
- Scheduled and dispatched technicians for residential, commercial, automotive, and emergency service calls.
- Prioritized urgent lockout and security-related requests to ensure prompt response times.
- Coordinated technician schedules, routes, and assignments to maximize efficiency and productivity.
- Communicated service updates, estimated arrival times, and job status information to customers.
- Created and maintained accurate work orders, customer records, and service documentation.
- Assisted customers with service inquiries, appointment scheduling, and issue resolution.
- Collaborated with technicians and management to ensure timely completion of service requests.
- Processed payments, invoices, and customer transactions while maintaining detailed records.
Technical Support Representative - Dansons - Phoenix, AZ
(2021-01 - 2021-08)
- Provided customer support for Pit Boss products through phone, email, and online communication channels.
- Assisted customers with product operation, troubleshooting, assembly questions, and maintenance recommendations.
- Processed warranty claims, replacement part orders, and product registrations in accordance with company policies.
- Resolved customer concerns efficiently while maintaining a high level of professionalism and customer satisfaction.
- Documented customer interactions, service requests, and case resolutions in the customer management system.
- Educated customers on product features, warranty coverage, and proper grill maintenance practices.
- Coordinated with technical support, shipping, and warranty departments to ensure timely issue resolution.
- Managed high-volume call and email queues while meeting performance and service standards.
- Followed up with customers to verify issue resolution and ensure a positive customer experience.
CSR - Master Electronics, Inc. - Phoenix, AZ
(2020-01 - 2021-01)
- Provided customer support via phone, email, and online channels regarding product availability, pricing, orders, and account inquiries.
- Processed customer orders, returns, exchanges, and order modifications accurately and efficiently.
- Assisted customers with product information, specifications, and sourcing electronic components to meet project requirements.
- Coordinated with sales, purchasing, warehouse, and shipping departments to ensure timely order fulfillment.
- Resolved customer concerns and order discrepancies while maintaining a high level of customer satisfaction.
- Managed customer accounts, updated records, and maintained accurate documentation within CRM and order management systems.
- Tracked shipments and provided customers with status updates, delivery information, and issue resolution.
- Built strong customer relationships by delivering professional, responsive, and solution-oriented service.
- Supported sales initiatives by identifying customer needs and recommending appropriate products and services.
- Maintained knowledge of company products, policies, and industry trends to provide accurate information and support.
Patient Access Representative - Accredo-Express scripts
(2018-11 - 2019-08)
- Performs all aspects of electronic claims process and rejection resolution.
- Ensures accounts requiring authorizations and re-authorizations are identified, secured, and updated in RX Home prior to each shipment.
- Notifies as appropriate if authorization cannot be obtained.
- Contacts benefit providers to gather policy benefits/limitations to ensure services provided will be reimbursable (e.g., deductible amounts, co-payments, effective date, levels of care, authorization, etc.).
- Handles inbound client calls and written correspondence regarding patient eligibility.
- Provides inbound phone call support to the prior authorization team giving personal attention to the resolution of customer issues having to do with the status of letter requests or physician review process.
- Supports cross-functional departments in resolution of eligibility issues (claims, contact center, account management, service delivery, etc.).
- Negotiates pricing for non-contracted payers and authorizes patient services and ensures proper pricing is indicated in Rhome. Works referrals.
