Cheryl Macias
Daycare Worker
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About
Team-oriented professional with 22 years of experience in customer service, client-facing roles, and support operations. Recognized for exceptional patience, empathy, and problem-solving skills. Proven track record of working collaboratively in retail, education, and call center environments, with a strong work ethic and dedication to achieving company objectives.
Experience
Daycare Worker - Kids Playhouse Learning Center - San Antonio, TX
(2025-06)
- Provide attentive care for children ranging from infants to kindergarten, ensuring a safe and nurturing environment.
- Supervise and engage children in age-appropriate educational and recreational activities.
- Support after-school care by assisting with homework, organizing activities, and promoting positive social interactions.
- Maintain open communication with parents regarding child development, behavior, and daily activities.
Customer Service Representative - QVC - San Antonio, TX
(1994-05 - 2017-09)
- Delivered high-quality customer service to a large client base daily, contributing to over 100% quarterly sales growth.
- Handled administrative tasks including product research, document management, and report generation.
- Maintained a high accuracy rate in updating customer accounts by logging case notes consistently.
- Managed merchandise records, purchase orders, and shipping manifests, reducing errors and customer complaints.
Grounds Maintenance Worker - Goodwill Industries of San Antonio - San Antonio, TX
(2018-05 - 2019-01)
- Operated mowers, shredders, trimmers, and other landscaping equipment for property upkeep.
- Followed safety protocols to prevent workplace accidents and injuries.
- Coordinated and monitored team schedules, project progress, and resource allocation to complete multiple projects weekly, boosting teamwork and customer satisfaction.
School Bus Aide - Northside ISD - San Antonio, TX
(2021-09 - 2022-10)
- Provided courteous, professional service to all passengers while ensuring compliance with onboard rules.
- Assisted driver with monitoring and managing student behavior to maintain a safe environment.
- Exercised sound judgment and diplomacy in interactions with drivers, students, and families, improving student engagement.
Education
Certification - Medical Billing and Coding - San Antonio College (2023-12)
Bachelor of Arts - Minor in Business - University of the Incarnate Word (2017-12)
