Chevy Springer

Operational analytics leader with a decade of continuous experience turning high-volume, policy-driven service environments into measurable decision systems. Pairs deep technical capability — SQL, Python, predictive modeling, and LLM-powered automation — with the communication and stakeholder skills to turn analysis into executive action, partnering directly with CEOs, risk leaders, and cross-functional teams to drive adoption. A steady growth trajectory from contract analyst to claims-intelligence lead, building decision tools that leadership trusts and that scale how an entire team works.

Business Analyst — Claims Intelligence Lead at Redirect Health (2024-05 – Present)

• Architected the Claims Intelligence Platform (CIP), a five-phase internal analytics system spanning compliance reporting, carrier benchmarking, savings tracking, and operational KPI tooling — driving cross-functional buy-in to make it claims leadership's primary operational decision platform.
• Designed and shipped an operational KPI framework and capacity-planning dashboard covering the full active project portfolio, giving leadership and analyst staff real-time visibility into workload, throughput, and resource allocation.
• Built CLR-coded executive dashboards with carrier-comparison logic used in monthly leadership reviews; results benchmarked against KFF, JAMA, AMN Healthcare, and Mercer market data.
• Led recurring root-cause investigations on operational and compliance escalations, translating technical findings into clear recommendations and advising the CEO, Director of Complex Claims, and Risk leadership on policy and process change.
• Owned QPA / No Surprises Act compliance automation and balance-billing enforcement workflows, reducing manual cycle time and standardizing review against regulatory criteria.
• Authored a Compliance RCA Risk & Control Register documenting operational risk, regulatory exposure, and process fragilities across the claims-management function.
• Developed PDF-to-data extraction pipelines and a VBA macro engine for MOOP and aggregate reporting, eliminating recurring manual processing cycles.
• Initiated and led strategic partnership outreach to Cost Plus Drugs, building executive relationships and scoping API-level PBM integration to advance pharmacy price transparency.

Senior Revenue Analyst at Donnelley Financial Solutions (DFIN) (2019-01 – 2024-12)

Promoted from a contract analyst engagement to a full-time senior role, building a continuous seven-year track record in enterprise revenue and financial-compliance analytics.

• Owned revenue recognition, price modeling, and account reconciliation across enterprise financial-compliance software accounts in Salesforce Lightning and Power BI.
• Built Python- and SQL-driven analytics dashboards that surfaced revenue anomalies and supported executive reporting, reducing reporting cycle time by 20%.
• Partnered cross-functionally with Sales, Legal, and Finance on complex contract structuring and pricing strategy for Fortune 500 clients.

Business Analyst · Contract via ContinuServe at Donnelley Financial Solutions (DFIN) (2017-01 – 2019-12)

• Managed aging reports, invoicing workflows, and revenue analytics that improved collection rates and standardized financial reconciliation across business units, reducing manual data entry by 30%.

Project Manager — Market Information Systems at Altria (2015-01 – 2017-12)

• Led cross-functional project delivery across regulatory and operational initiatives, managing stakeholder communications, timeline governance, and deliverable coordination.
• Coordinated market-information-systems projects spanning data operations and compliance, aligning technical delivery with business and regulatory requirements.
• Standardized reporting and project documentation across initiatives, improving visibility and handoff quality between cross-functional teams.

M.S. in Accounting – University of Arizona — Eller College of Management

B.S. in Accounting – University of Arizona