Cheyanne Cleary

Accomplished Veterinary Director and Registered Veterinary Technician with extensive experience directing medical operations within animal welfare organizations. Proven expertise in strategic leadership, personnel development, and operational management, with a strong track record of building high-performing teams and advancing standards of care. Skilled in driving organizational growth, implementing innovative medical programs, and optimizing resources to improve outcomes for animals, staff, and stakeholders.

Recognized for decisive problem-solving, effective cross-functional leadership, and a commitment to advancing the field of veterinary medicine through excellence, innovation, and continuous improvement.

Director of Veterinary Services at Kanawha Charleston Humane Association/Fix Charleston (2018-07 – Present)

• Recruited, interviewed, and hired volunteers and staff.
• Enhanced team member performance using strategic and tactical approaches, motivational coaching, and training.
• Supported veterinarians to drive quality care, advocate for pets and educate clients.
• Reviewed established procedures to assess areas in need of improvement.
• Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.
• Managed payroll for temporary, hourly, and salaried employees.
• Maintained social media presence for clinic.
• Acted as a veterinary technician in all aspects (venipuncture, radiology, exams, anesthesia, etc.)

Medical Assistant/Medical Scribe at Pediatric Gastroenterology of Charleston (2017-08 – 2018-05)

• Followed clinicians throughout shift in high-volume, busy environments.
• Input details about patient histories, physical examinations, medications, and other information into physical or electronic charts.
• Used EMR system to manage patient records, always maintaining patient confidentiality according to HIPAA standards.
• Reviewed account information to confirm patient and insurance information is accurate and complete.
• Captured and transcribed medical record documentation with electronic medical record applications.
• Checked in patients to collect contact, medical and insurance information.

Mental Health Technician at Thomas Memorial Hospital (2016-10 – 2017-08)

• Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
• Performed variety of delegated basic patient care services to support nursing functions and activities of daily living.
• Responded to bell or light signal calls to assist patients with needs.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Engaged clients in therapeutic groups to promote coping skills, education and life skills.

Associate of Applied Science in Veterinary Technology – Penn Foster (2022-10 – 2024-09)

High School Diploma – Lincoln County High School (2016-05)