Store Manager - Goodwill Industries Manasota, Inc. - Port Saint Lucie, FL
(2025-06)
- Manage all daily store operations and ensure smooth store performance.
- Hire, train, coach, and develop team members and supervisors.
- Create employee schedules and maintain proper staffing levels.
- Provide performance feedback, coaching, and disciplinary action when necessary.
- Ensure excellent customer service and resolve customer concerns professionally.
- Meet and exceed sales, production, donation, and profitability goals.
- Monitor store financial performance, payroll, and operating expenses.
- Oversee merchandise pricing, stocking, and visual presentation.
- Maintain a clean, organized, and safe store environment while upholding to image standards.
- Ensure proper processing and handling of donations.
- Conduct opening and closing procedures, including cash handling and deposits.
- Enforce company policies, procedures, and safety standards.
- Monitor and reduce inventory shrink and loss prevention issues.
- Review performance reports and implement action plans to improve results.
- Promote teamwork, employee engagement, and a positive work culture.
- Support Goodwill's mission by creating opportunities for employee growth and community impact.
- Maintain compliance with OSHA regulations and company safety requirements.
- Lead by example through professionalism, accountability, and strong communication skills
Department Manager - Walmart - Vero Beach, FL
(2021-05 - 2025-05)
- Managed daily operations of Bakery, Deli, Meat, and Produce departments.
- Supervised, trained, coached, and scheduled team members.
- Ensured compliance with food safety, sanitation, and company policies.
- Monitored inventory levels, ordered products, and maintained proper stock levels.
- Reduced shrink and waste through product rotation and inventory management.
- Maintained department cleanliness, organization, and merchandising standards.
- Delivered exceptional customer service and resolved customer concerns.
- Analyzed sales and performance metrics to meet revenue and profitability goals.
- Managed labor costs, scheduling, and department budgets.
- Ensured accurate pricing, signage, and product presentation.
- Conducted employee performance reviews and supported staff development.
- Collaborated with store leadership to improve operations and drive sales.
- Maintained high standards for product quality, freshness, and customer satisfaction.
- Led multiple departments while achieving operational, financial, and customer service objectives.
Technical Support Specialist - TELEPERFORMANCE USA - Sierra Vista, AZ
(2018-03 - 2020-11)
Engaged in a large amount of inbound phone calls, Executed the correct steps that were needed in order to fulfill their request and the reason of them calling. Whether that be assisting with technical support to their unit, ordering equipment or install if need be, Assisting with billing inquiries, signing new customers up for our services, or just general customer service
Assistant Manager - Wendys - Leavenworth, KS
(2012-09 - 2017-11)
- Directed all daily restaurant operations to ensure excellent customer service, food quality, and operational efficiency.
- Led, trained, coached, and developed Managers and crew members to achieve performance goals.
- Managed hiring, onboarding, scheduling, performance evaluations, and employee development.
- Ensured compliance with food safety, sanitation, health regulations, and company policies.
- Oversaw inventory management, product ordering, and cost controls to maximize profitability.
- Monitored sales, labor, food costs, and financial performance to meet business objectives.
- Resolved customer concerns and maintained a positive guest experience.
- Managed restaurant budgets, cash handling, deposits, and financial reporting.
- Ensured restaurant cleanliness, maintenance, and safety standards were consistently met.
- Developed and implemented strategies to increase sales, productivity, and customer satisfaction.
- Maintained appropriate staffing levels and ensured effective shift coverage.
- Motivated and inspired team members to achieve operational and customer service excellence.
- Collaborated with district leadership to achieve company goals and improve overall store performance.
- Demonstrated strong leadership, communication, problem-solving, and decision-making skills.
- Successfully managed all aspects of restaurant operations while driving sales growth, profitability, and team performance.
