Cheylee Meyers

Healthcare operations professional with progressive experience spanning clinical care, electronic medical record management, patient coordination, surgical scheduling, and insurance authorization. Brings a strong understanding of the intersection between clinical documentation, payer requirements, medical necessity, and administrative workflows, with specialized experience managing prior authorizations and surgical coordination within a complex neurosurgical environment. Experienced in navigating multiple payer platforms, reviewing clinical documentation, applying procedure codes, managing authorization follow-up and appeals, and coordinating multidisciplinary services to support timely patient care.

Combines hands-on clinical knowledge with strong administrative, analytical, and organizational capabilities, enabling effective communication across providers, payers, patients, and healthcare teams. Recognized for accuracy, attention to detail, adaptability, and the ability to manage complex, time-sensitive workflows while maintaining compliance and operational efficiency. Seeking to leverage this diverse healthcare background and growing specialization in authorization management within an organization focused on high-quality, efficient healthcare operations.

Neurosurgery Scheduler at UPMC Presbyterian Hospital (2025-01 – Present)

• Coordinate the full surgical scheduling lifecycle, from procedure scheduling and preoperative requirements through authorization, OR coordination, and ancillary service arrangements, ensuring cases are appropriately prepared and scheduled within established clinical and operational timelines.
• Manage insurance authorization and payer requirements by interpreting medical policies, navigating payer portals, identifying authorization criteria, and coordinating required clinical information to support medical-necessity review and timely determinations.
• Review and organize complex clinical documentation and surgical coding, ensuring provider documentation, diagnostic information, imaging, treatment history, and applicable CPT codes accurately support the scheduled procedure and authorization request.
• Resolve authorization barriers and denials through payer communication, documentation review, follow-up, and preparation of appeals and reconsiderations designed to support favorable authorization outcomes and prevent avoidable surgical delays.
• Coordinate multidisciplinary surgical operations through Epic and related platforms, including OR reservations, neurophysiological monitoring, provider and clinical-team communication, and ongoing case tracking to ensure accurate execution of scheduled neurosurgical procedures.

Medical Assistant at Advanced Dermatology and Cosmetic Surgery (2024-01 – 2025-01)

• Provided comprehensive clinical support in a high-volume dermatology practice by rooming patients, obtaining and documenting medical histories and vital signs, preparing patients for examinations and procedures, and maintaining accurate records within the EMR.
• Scribed for the provider and documented clinical encounters in the EMR, ensuring accurate and timely capture of diagnoses, treatment plans, procedures, medications, and other pertinent clinical information.
• Supported in-office surgical procedures by administering local anesthetic injections under provider direction, assisting with procedural preparation, and performing post-procedure wound care in accordance with established clinical protocols.
• Managed prior authorizations for prescribed medications, gathering required clinical documentation, submitting authorization requests to insurance carriers, monitoring authorization status, responding to payer requirements, and communicating outcomes to the appropriate clinical team.
• Collaborated with physicians, clinical staff, pharmacies, and insurance representatives to facilitate patient care, resolve authorization-related issues, maintain accurate documentation, and ensure timely coordination of treatment and follow-up services.

Medical Assistant at UPMC Children's Community Pediatrics (2023-01 – 2024-01)

• Provided comprehensive pediatric clinical support by rooming patients, conducting detailed intake assessments, obtaining and documenting vital signs, updating medical histories and medication information, and accurately documenting each patient encounter.
• Utilized Epic EMR to maintain timely, accurate, and complete clinical documentation, including patient histories, assessments, medications, immunizations, diagnostic testing, provider orders, and treatment plans.
• Administered routine vaccinations, injections, and medications under provider direction, adhering to established clinical protocols, medication safety standards, and appropriate documentation requirements.
• Performed point-of-care diagnostic testing to assist providers in evaluating and identifying common illnesses, including influenza, streptococcal infections, and other routine pediatric conditions, while accurately recording and communicating test results.
• Maintained a safe, compliant clinical environment through proper disinfection and sanitation of examination rooms, equipment, and clinical surfaces, while consistently following infection-control procedures and practice standards.

Medical Assistant at UPMC Magee Women's Hospital (2021-01 – 2023-01)

• Coordinated and completed clinical documentation, including ONAF forms, ensuring required patient information was accurately captured and available to support continuity of care and provider decision-making.
• Performed and documented non-stress tests (NSTs) for obstetric patients, monitored fetal activity and heart rate patterns, and promptly communicated findings requiring clinical attention to the appropriate physician for evaluation and follow-up.
• Administered routine Tdap immunizations in accordance with provider orders and established clinical protocols, maintaining accurate documentation within the patient's medical record.
• Performed urinalysis and other point-of-care diagnostic testing to support clinical evaluation, accurately documenting results and communicating findings to providers as appropriate.
• Assisted Maternal-Fetal Medicine providers during examinations and procedures while coordinating imaging and operating-room scheduling, facilitating communication among patients, providers, and ancillary departments to support timely and efficient patient care.

Patient Care Technician at UPMC Magee Women's Hospital (2020-01 – 2022-01)

• Provided comprehensive postpartum and newborn patient care, assisting mothers with mobility, activities of daily living, comfort measures, and routine recovery needs while maintaining a safe and supportive clinical environment.
• Performed scheduled blood draws, vital sign collection, and routine clinical observations for postpartum patients and newborns, accurately documenting results and escalating abnormal findings to the appropriate nursing staff.
• Provided direct newborn care, including scheduled blood collection, feeding, bathing, diaper changes, and other routine care while adhering to established patient safety and infection-control protocols.
• Completed patient admissions and discharges within the EMR, ensuring required demographic, clinical, and disposition information was accurately documented and communicated to the appropriate care team.
• Coordinated imaging, patient transportation, and inbound/outbound communications as needed, collaborating with nursing, ancillary departments, patients, and families to facilitate timely care and efficient unit operations.

Pennsylvania Esthetician License in Esthetics – South Hills Beauty Academy (2023-01)

Diploma – Bethel Park High School

Health Assistance Program / Coursework in Health Assistance and Patient Care – Steel Center Vocational Technical School

Professional Training & Development in Healthcare Operations – UPMC