Chi “Lisha” Chi

Customer service oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follow policies, procedures, and guidelines to ensure quality. Maintain and safeguard patient privacy and confidentiality.

Security Officer - Guardworld - McDonough, GA

(2025-02 - 2026-06)

Bottle Line - Georgia Crown - McDonough, GA

(2024-08 - 2025-01)

I log into a device that has a headset and I state what line that I will be working on for that day. Then from there, I call out the number on the cart that I will be pulling for. Once I confirm the card number that I will be using at that moment the device, then calls out a number and letter of the product that I am supposed to pull and how many of that product.

Security Officer - Sizemore

(2023-07 - 2023-10)

• Circulate among visitors, patrons, and employees to preserve order and protect property.
• Enforce access control procedures and monitor and report suspicious activities to local authorities.
• Maintain organizational stability and company reputation by complying with legal requirements

Healthcare Customer Enrollment Specialist - Remote Call Center - ResultsCx Humana - Columbia, SC

(2022-08 - 2023-08)

• Interacting with customers verifying insurance coverage and updating demographics
• Assisting with billing questions and providing information relating to specific health insurance and prescription plans.
• Documenting call activity complying with policies and procedures abide by HIPAA guidelines to ensure privacy.
• Assisting individuals and organizations with selecting and enrolling in appropriate health insurance plans.

Security Officer - Security Management of South Carolina, Inc. - Columbia, SC

(2022-04 - 2024-07)

• Circulate among visitors, patrons, and employees to preserve order and protect property.
• Enforce access control procedures and monitor and report suspicious activities to local authorities.
• Maintain organizational stability and company reputation by complying with legal requirements

Technical Support Representative - Call Center (Remote) - Turbo Tax - Columbia, SC

(2022-01 - 2022-04)

• Answered inbound phone calls from customers needing assistance with using TurboTax software and website.
• Used active listening to understand customer concerns and needs and addressed them in an efficient manner.
• Completed work within time limits, escalated calls as needed, protected private information, and documented calls.

Security Officer - American Security / Park Ridge Hospital - Columbia, SC

(2021-08 - 2022-04)

• Act to protect property by maintaining a high visibility presence to deter illegal and inappropriate actions.
• Observe for signs of crime, fire, or disorder, and take action to report any incidents to emergency services.
• Circulated among visitors, patrons, and employees to preserve order and protect property.

Correctional Officer - Alvin S. Glenn Detention Center - Columbia, SC

(2020-08 - 2021-03)

• Documented prisoner information and daily activities, incidents, and disturbances, and followed procedures.
• Inspected conditions of locks, bars, grills, doors, and gates for operability and performed contraband searches.
• Monitored prisoner conduct, prevented escape or violence, and screened and monitored facility visitors.

Administrative Assistant / Secretary - Home Depot Distribution Center - Columbia, SC

(2020-03 - 2020-08)

• Updated office tracking via spreadsheets, stayed aware of important daily information, and scheduled meetings.
• Took notes at meetings, responded to customer questions, addressed problems, and arranged for repairs.
• Documented information, updated paperwork, maintained documents, and operated office equipment.

Administrative Assistant / Secretary - McEntire Produce - Columbia, SC

(2018-03 - 2019-09)

• Inspected products, completed data entry tasks, and used computer for database management and word processing.
• Managed filing system, operated office equipment, and protected private and confidential information.
• Maintained documents and correspondence, updated paperwork and documented information

Retail Cashier - Food Lion - Bishopville, SC

Additional work history includes 1+ year of experience

Associate of Science Degree - Medical Billing and Coding - Ultimate Medical Academy (2022)

Certificate - HIPAA Essentials for Healthcare Professionals - Ultimate Medical Academy