Chiamei Hou

Localization Project Manager with over eight years of experience managing multilingual localization projects and operations for global technology clients. Experienced in leading end-to-end localization and technical documentation workflows, coordinating cross-functional teams and external vendors, managing project requirements and timelines, and proactively resolving risks to deliver high-quality localized content.

Native Traditional

Chinese speaker with extensive experience working with Simplified Chinese content, supporting clients in Mainland China, and coordinating localization projects with teams across China. Experienced in localization quality coordination, vendor management, process improvement, and AI-assisted localization processes, with a focus on supporting scalable global localization operations.

Volunteer Project Manager at Translation Commons (2026-07 – Present)

Collaborated with an international volunteer team to develop multilingual terminology resources that support localization workflows and ultimately benefit low-resource language communities.

• Conducted terminology research and gathered feedback from language Services (LSPs) and marketing stakeholders to identify user needs and support the development of practical terminology resources for localization teams.

Global Project Manager, Beijing Team at Lionbridge (2022-10 – 2024-05)

Managed end-to-end localization and technical documentation projects across 30+ languages for a global technology client, coordinating engineering, DTP, QA, and vendor management teams to deliver high-quality localized content on schedule and under budget.

• Served as the primary client-facing contact for Lenovo stakeholders, managing project requirements, resolving issues proactively, ensuring client standards are met, and optimizing localization workflows.
• Conducted weekly meetings and post-project reviews to identify recurring issues and process improvements opportunities, applying lessons learned to enhance workflow efficiency and future project execution.
• Enhanced a QA checklist and internal tracking system to eliminate bugs prior to release, reducing post-delivery error reports by 50%.

Senior Project Manager at WritePath (2021-08 – 2022-05)

• Sourced, managed and negotiated contracts with vendors and suppliers, securing favorable terms for organization's benefit and achieve project goals.
• Helped optimize workflows and improve project turnaround time and productivity by breaking down translation projects into manageable tasks and strategically outsourcing functional resources.

Technical Writing Project Manager at Linguitronics Co., Ltd. (2013-11 – 2019-08)

Managed multilingual localization and technical documentation projects across 30+ languages, including user guides, service guides, software documentation, websites, and marketing content for global technology clients.

• Led project scoping, cost estimation, quotation development, and project planning for localization and technical content projects while collaborating with clients to align scope, timelines, and budgets.
• Built long-term client relationships by understanding business needs, recommending localization solutions, and supporting customers throughout project planning and delivery.
• Increased customer satisfaction from 84% to 96%, as measured by post-sales surveys, by continuously reviewing customer feedback and recommending process improvements.
• Reduced inter-departmental conflicts by 50% across 4 departments through effective communication and active listening, improving cooperation efficiency.

Product Manager at Computer & Entertainment, Inc. (2005-03 – 2011-08)

Managed software product development by gathering customer requirements, coordinating engineering teams, and serving as the primary liaison between clients and development.

Field Customer Service Engineer at ACMEPOINT International Co., LTD. (2004-10 – 2005-02)

Supported RMA requests for domestic and international customers, coordinating with factory teams to resolve product quality issues.

Master of Arts in Translation and Localization Management (Advanced Entry) – Middlebury Institute of International Studies at Monterey (MIIS) (2025-09 – 2026-05)

Bachelor of Science in Mathematics – University of South Carolina (2004-08)