Director Patient Care Services at Robert Wood Johnson Barnabas Health Clara Maass Medical Center (2024-11 – Present)
Provide strategic leadership for inpatient medical-surgical oncology operations, ensuring excellence in quality, safety, and compliance.
- Partner cross-functionally with unit leaders, Quality, Infection Control, and Physicians to attain 100% reduction in CLABSI, CAUTI, HAPI and 60% reduction in Fall within 12 months of assuming departmental leadership
- Drive system alignment with Joint Commission, CMS, and DOH standards, maintaining survey readiness at all times.
- Develop and monitor key quality indicators, translating performance data into actionable improvements in patient satisfaction, most notably in Rate Hospital Domain from 12th% to 84th % Rank within 15 months of assuming departmental leadership
- Champion a culture of safety and accountability, reinforcing High Reliability Organization (HRO) principles across all levels of staff.
Director Patient Care Services at Hackensack Meridian Health Pascack Valley (2024-05 – 2024-11)
- Directed all inpatient unit operations with focus on regulatory compliance, quality improvement, and budget maintenance and optimization.
- Collaborated with CNO and CEO to redesign and implement strategic performance improvement initiatives, driving measurable clinical outcomes around falls and Patient satisfaction
- Led survey readiness activities and policy alignment with state and federal standards
- Executed budget and financial management to support growth and business development despite sustained low inpatient census
- Fostered an environment of collaboration with nurse leaders, department administrators and physicians
Manager Patient Care – Medicine Telemetry Oncology Overflow Unit at Northwell Health, Long Island Jewish Medical Center (2022-05 – 2024-05)
- Managed a 50+ FTE department, overseeing daily operations, staffing, and budgetary needs.
- Implemented strategic initiatives to enhance patient care outcomes, achieving zero CAUTI, zero CLABSI, zero HAPI, and a 60% fall rate reduction.
- Partnered with regulatory bodies and senior leadership to sustain Magnet designation
- Analyzed key performance data, driving improvements in clinical processes and patient satisfaction.
- Drove a Tier 1 employee engagement score with an RN turnover rate under 10%, reinforcing operational stability
Manager, Medical Surgical, Telemetry Unit at Mount Sinai West Hospital (2020-05 – 2022-01)
- Promoted to manage operations for a 37-bed medical-surgical and telemetry unit with 55 FTEs.
- Developed and enforced processes to enhance compliance with the Joint Commission standards.
- Conducted regular chart and environmental audits, ensuring adherence to quality standards.
- Led service recovery initiatives, addressing patient grievances and improving overall satisfaction.
Asst. Nurse Manager, Medical Surgical, Oncology, Hemodialysis Unit at Mount Sinai West Hospital (2020-05 – 2022-01)
- Functioned as an assistant nurse manager on a 36 oncology bed and 6 hemodialysis bed unit with 47 FTE
- Supervised all clinical functions in accordance with regulatory body standards
- Conducted patient satisfaction rounds, identifying opportunities to enhance care delivery.
- Collaborated with leadership to develop initiatives aimed at reducing patient complaints and improving service quality.
- Huddled daily with staff during shift change
Interim Assistant Nurse Manager/ Clinical Nurse I, Medical Surgical Oncology Unit at New York-Presbyterian/Queens Hospital (2019-03 – 2020-05)
- Provided care for patients with medical and surgical conditions on a 50 bed unit
- Attended Nurse leadership rounds with Nurse Manager or Assistant Nurse Manager
- Assisted Nurse Manager in organizing unit-based team building activities
- Collaborated with patient, patients' families and interdisciplinary team to develop and execute plan of care
- Engaged in teamwork with colleagues to provide world class patient care on the unit
Clinical Nurse I, Geriatric/Medical Surgical Telemetry Unit at New York-Presbyterian/The Allen Hospital (2013-09 – 2019-03)
- Served as Charge Nurse on NICHE Age Friendly Unit, overseeing unit workflow, compliance, and patient safety.
- Assisted in the development of process improvements, resulting in enhanced patient outcomes.
- Provided care to patients with a variety of medical conditions on a 35-bed unit
- Collaborated with healthcare team in planning, implementing and evaluating the care of patients
- Advocated for patients by assessing patient's status and informing physicians of any changes
- Administered medications and executed physician orders in a timely manner
