SMERF Sales Manager - Hilton Garden Inn Hotel - Buckhead, Georgia
(2024-12)
- Created and maintained a database of prospective clients for future sales opportunities.
- Prepared weekly reports outlining progress towards achieving goals set forth by senior management.
- Developed, implemented, and managed sales strategies to increase revenue from existing customer base.
- Participated in monthly meetings with executive leadership team members in order to review progress made towards meeting overall company objectives related to increasing revenues from SMERF market segments.
- Provided exceptional customer service by responding promptly and professionally to customer inquiries.
- Supported sales team members to drive growth and development.
Group Sales & Marketing Coordinator - Hilton Garden Inn Hotel - Buckhead, Georgia
(2024-05 - 2024-12)
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Generated leads through cold calling, networking, referrals and other methods.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
- Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
- Input customer data into system, updating information regularly with changes to buying habits.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Compiled weekly and monthly reports of sales activities for management review.
- Conducted in-depth research on competitor trends, products and services.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Analyzed customer feedback and provided reports on trends to management.
- Performed administrative tasks such as scheduling appointments or updating databases.
Sales & Marketing Manager / Front Desk Supervisor - Avid Hotel - Conyers, GA
(2023-03 - 2024-05)
- Developed and implemented effective sales strategies to increase market share.
- Conducted market research to understand customer needs and preferences.
- Identified areas of improvement in the sales process and developed action plans accordingly.
- Ensured compliance with company policies while carrying out day-to-day activities.
- Monitored customer satisfaction levels through surveys and feedback mechanisms.
Front Office Manager - Holiday Inn Express Hotel - Columbia, SC
(2016-01 - 2022-08)
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
- Hosted office meetings with staff to answer questions, resolve issues and keep employees informed of changes.
Shift Lead Manager - McDonalds - Columbia, SC
(2010-01 - 2016-01)
- Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Packed fast food products in approved containers, cups and bags.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Uphold high standards of productivity and quality in operations.
- Observed safety precautions and practices when using heavy machinery and equipment.
- Identified unacceptable work or materials and independently corrected problems to keep operations on-target.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Cashier - Piggly Wiggly Supermarket - Columbia, SC
(2008-06 - 2010-01)
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
