Care Coordinator at Ophelia (2022-06 – 2025-12)
- Coordinated comprehensive care delivery for substance use disorder clients across multiple touchpoints, managing intake processes, treatment navigation, and continuity of care in telehealth environment.
- Completed thorough medical record documentation in compliance with organizational policies and procedures, ensuring timely and accurate recordkeeping.
- Secured releases of information with patient or legally authorized representative's permission, maintaining strict adherence to confidentiality protocols.
- Collaborated with multidisciplinary teams including clinicians, physicians, and operational staff to identify care barriers and implement process improvements for enhanced patient outcomes.
Counselor Intern at Integrity House (2024-01 – 2025-08)
- Provided individual and group therapy for clients in substance use recovery programming, developing and implementing evidence-based treatment interventions.
- Conducted comprehensive individual and family assessments to inform treatment planning and identify appropriate level of care and interventions.
- Developed individualized treatment plans using structured assessment frameworks, regularly reviewing and adjusting interventions based on client progress and outcomes.
- Facilitated psychoeducation programs for families, translating complex clinical concepts into accessible content and strengthening family support systems.
- Collaborated actively with multidisciplinary team members to ensure coordinated, client-centered care delivery and participated in team meetings and clinical rounds.
Therapist Intern at New Hope Carolinas (2023-01 – 2023-08)
- Provided individual, group, and family therapy to teenage boys with conduct disorders and neurodivergence in an inpatient treatment program, delivering evidence-based interventions tailored to adolescent developmental needs and treatment goals.
- Conducted comprehensive clinical assessments of adolescent clients, informing treatment planning, safety protocols, and discharge recommendations in coordination with families and referring agencies.
- Facilitated therapeutic group sessions addressing behavioral interventions, emotional regulation, and social skills development for adolescents with complex behavioral health needs.
- Collaborated closely with Department of Social Services (DSS) and families to ensure coordinated care, facilitate family involvement in treatment, and support successful transitions back to community settings.
- Maintained detailed clinical documentation in compliance with facility policies and regulatory standards, contributing to continuity of care and treatment evaluation.
- Participated actively in multidisciplinary team meetings to review client progress, coordinate care delivery with external agencies, and ensure comprehensive treatment approach for adolescent clients with conduct disorders and neurodevelopmental differences.
Client Relationship Associate at Vanguard (2021-07 – 2022-06)
- Built and maintained client relationships through structured onboarding processes and ongoing engagement strategies.
- Utilized CRM systems to track client needs, preferences, and service delivery, resulting in increased adoption and retention.
- Collaborated with internal teams to address client concerns and improve service delivery processes.
Paraprofessional Counselor at Florida International University (2019-06 – 2019-08)
- Administered evidence-based behavioral interventions for children, achieving measurable improvements through structured treatment protocols.
- Analyzed participant behavior data to inform treatment planning and collaborated with clinical team for optimized care delivery.
- Demonstrated understanding of developmental tasks and special needs for children, adapting interventions to meet age-appropriate developmental levels.
Spring Social Chair at Student Programming Board, Colby College (2020-08 – 2021-05)
- Coordinated virtual and in-person programming for 300+ participants, managing vendor relationships and cross-functional collaboration with student organizations.
- Adapted event delivery models in response to changing circumstances, maintaining community engagement and inclusive participation.
Facilitator at Colby Health (2020-08 – 2020-12)
- Led peer discussion groups on resiliency skills for first-year university students, facilitating youth-centered dialogue and promoting mental health awareness.
- Engaged in ongoing professional development through supervision, in-service training opportunities, and participation in clinical workshops and professional conferences focused on evidence-based practices in mental health and substance use treatment.
Social Services Volunteer at Waterville Police Department (2019-09 – 2019-12)
- Conducted intake assessments and connected individuals with appropriate substance use treatment resources.
- Developed streamlined documentation system for record-keeping, improving data accuracy and accessibility.
