General Manager - HAMPTON INN & SUITES BY HILTON - Port Arthur, Texas
(2023-07)
- Provide the vision, leadership, and strategy that inspires staff to deliver exceptional guest service that drives financial success.
- Collaborate with hotel department leaders to define goals and objectives that are compatible with the overall hotel goals, as well as strategies for achieving them.
- Create a budget to maximize profit margins while keeping costs in balance with guest satisfaction and quality of services.
- Lead sales and marketing efforts by developing a targeted strategy for publicizing the hotel's services and amenities.
- Establish the hotel's reputation for quality by inspecting rooms, public areas, and the surrounding grounds for cleanliness and upkeep.
Hotel Renovation Project - HAMPTON INN & SUITES BY HILTON - Port Arthur
(2024-05 - 2025-06)
- Directed a comprehensive hotel renovation covering 72 guest rooms, lobby, public areas, and exterior spaces.
- Managed contractors and vendors to ensure timely project completion and adherence to Hilton brand standards.
- Implemented project schedules, procurement plans, and quality control processes.
- Coordinated with corporate leadership and Hilton Support for approvals and project updates.
- Post-renovation, oversaw operational improvements that increased guest satisfaction scores and enhanced overall property revenue.
General Manager - DAYSINN BY WYNDHAM - El-reno, Oklahoma
(2023-04 - 2023-07)
- Hire qualified personnel according to standards.
- Organize and coordinate operations to ensure maximum efficiency.
- Supervise and evaluate staff.
- Ensure supplies and equipment are adequate in quantity and quality.
- Handle customer complaints when necessary.
- Assist in pricing products or services.
- Assume responsibility of budgeting and monitoring expenses.
- Enforce adherence to regulations and quality standards.
- Ensure all records are kept properly and consistently.
- Review and prepare reports for senior management.
Front desk associate - MOTEL 6 - Baton Rouge, Louisiana
(2022-04 - 2023-04)
- Manage online, phone and in-person room reservations.
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities.
- Take payment from customers and respond to guests' issues and complaints in a friendly, timely manner.
Front desk associate - HOME 2 - Baton Rouge, Louisiana
(2022-12 - 2023-03)
- Receives shift instructions and drawer from Manager and reviews Front Desk Log.
- Counts and verifies bills and coins in drawer.
- Generates current house status and pre-registration report.
- Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
- Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
Front desk associate - SLEEP INN BY CHOICE - Baton Rouge, Louisiana
(2022-04 - 2022-10)
- Help managers complete daily tasks, understand each department's daily processes and goals, provide administrative support (e.g., data entry), get familiar with personnel duties.
- Participate in company's strategic planning, research ways to increase profitability and lower risk.
Deputy Area Collection Manager - BAJAJ FINANCE LTD. - Surat, Gujarat, INDIA
(2019-11 - 2022-02)
Collection, Debt Recovery, Team Handling, Auditing Works and System Management are some of the key responsibilities.
- In charge of 45 plus team members.
- Overseen the entire city operations as Area manager.
