Assistant Manager at NORA Cafe and NORA Bookstore (2022-01 – 2025-08)
- Directed and scheduled a rotating staff of 12 to 24 employees across multiple locations, fostering a highly collaborative and high-performing team culture.
- Managed end-to-end inventory control, procurement, and vendor negotiations to significantly optimize stock levels and reduce store overhead costs.
- Coordinated full-scale location remodeling projects, managing timelines and logistics to enhance store aesthetics and functionality with minimal operational downtime.
- Spearheaded localized marketing initiatives and brand design to boost daily foot traffic, increase sales, and elevate the business's community presence.
- Analyzed customer and market trends to design and launch innovative menu concepts, driving new, profitable revenue streams.
Shift Manager / Barista / Bartender at BREW Coffee Bar, People's Coffee, & Sir Walter Coffee (2017-06 – 2022-01)
Promoted to Shift Manager in June 2019 following demonstrated operational leadership excellence.
- Oversaw daily floor operations during high-volume hours, delegating tasks to baristas to optimize workflow efficiency and service speed.
- Executed strict opening and closing procedures, including daily till reconciliations, secure cash deposits, and accurate daily sales tracking.
- On-boarded and mentored new team members on point-of-sale (POS) systems, espresso preparation, craft cocktail recipes, and health department compliance.
- Resolved customer inquiries and de-escalated issues swiftly, cultivating strong community rapport and driving repeat business.
- Monitored food safety standards, maintained meticulous workspace cleanliness, and ensured 100% compliance with local health regulations.
Habilitation Technician / Caregiver at Pathways for People (2017-08 – 2020-01)
- Successfully implemented personalized habilitation plans for adults with autism and youth with physical disabilities, safely fostering independence and daily living goals.
- Recorded daily behavioral observations, progress metrics, and medication administration with an impeccable 100% compliance rate during state documentation audits.
- Structured and facilitated safe community outings to encourage social engagement, build client interpersonal skills, and provide dedicated advocacy.
Catering Manager at Chipotle (2016-08 – 2017-07)
- Coordinated, prepared, and executed high-volume catering orders under tight timelines, guaranteeing exact order accuracy and client satisfaction.
- Maintained strict food safety protocols and streamlined large-scale food preparation processes during peak business hours.
