Pharmacy Technician, Outpatient Pharmacy - Atlanta VA Healthcare System (VAATG) - Atlanta, GA
(2021-04 - 2024-11)
0661/ GS-06/ Full-time 40 hours
- Consistently rated within the top two technicians in processing prescriptions, reducing patient waiting time and keeping pharmacy processing time below both national and local standards.
- Effectively communicates and collaborates with a variety of personnel- including Nursing staff, Physicians, Social Workers, Procurement staff, Ambassadors, VA police, and Pharmacists in person, through email, by phone, and TEAMS messaging to ensure prompt and accurate patient care.
- Proficient with the Veterans Integrated Systems Technology Architecture (VISTA), Computerized Patient Record System (CPRS), ScriptPro computer systems, and other pharmacy equipment and computer software.
- Ability to troubleshoot technology and solve unexpected issues within the workplace.
- Promotes high reliability and upholds integrity by creating and maintaining consistent and accurate records both within and between VISTA and ScriptPro systems.
- Quickly, efficiently, and safely processes a wide variety of pharmaceuticals including compounds, tablets and capsules, liquids, creams, and supply items according to pharmacy policies and procedures.
- Spearheaded quality improvement initiatives to promote efficiency and patient safety.
- Performed all GS5 outpatient pharmacy technician roles in an accurate and professional manner including filling prescriptions, dispensing medication, mail packing, UPS processing, Call Center duties, floor delivery, and Paper Collator.
- Performed Call Center Outpatient Pharmacy duties including triage calls to the appropriate department, provide medication tracking information, refilling and transmitting medications to the Central Mail Order Pharmacy (CMOP) for completion and shipping, updating patient addresses in electronic health record, and transferring patients to the Telephone Advise Program (TAP) as appropriate for aid with prescription renewal from their PCP.
- Provided training to incoming Pharmacy staff on Outpatient Pharmacy policies, procedures, and duties.
- Promotes conflict resolution with patients, their families, and caregivers by providing education on current policies and procedures, acting as liaison with patients and other pharmacy staff, and prioritizing consensus of care when problems arise.
- Prioritizes the accessibility needs of patients- makes sure Script Talk labels are correctly printed and checked, has escort crew number easily displayed, and has suitable supplies for patients on hand such as pen and paper and bags at every dispensing window.
- Maintains a neat and orderly workplace. As per policy, all medications expiring within a three month period are pulled and appropriately notated and disposed of. At the end of shift, all processing stations are cleaned and re-stocked for the following shift.
- Detail oriented and known for ability to "stop the line" and catch errors as they appear to help stop bigger ones from occurring.
Cashier, Stock, Layaway - Kmart - Covington, GA
(2015-09 - 2018-06)
- Recorded and maintained an accurate store inventory.
- Operated a cash register while versed in balancing different payment methods, including cash, debit and credit cards, company point/awards systems, and coupons.
- Answered customer questions and assisted with any issues or complaints.
- Created and maintained accurate labeling on stock to ensure appropriate pricing and avoid customer confusion.
- Directed customers to the appropriate departments as needed and provided information as requested to aid decision making.
- Maintained a clean and orderly workspace.
- Safely unloaded stock from the transport truck and safely and neatly put stock on the appropriate shelves.
- Headed Lay-a-Way and processed customer's items for later pick up, processed payments as scheduled, returned layaway stock as required, and maintained order in the storage area to prevent confusion, damage, and injury.
- Processed stolen and damaged goods.
- Performed all department duties across the store including Procurement, Clothing and Softline specialist, Hardline specialist, Lay-A-Way, Electronic Specialist, Garden Associate, and Cashier.
Temporary Garden Associate - Home Depot - Covington, GA
(2015-04 - 2015-06)
- Took care of the plants and flowers on display by watering and pruning as needed.
- Helped customers to decide on garden or lawn related supplies, from lawnmowers, to mulch, to patio furniture.
- Performed physical labor as needed to help move heavy or bulk items into customers' cars.
- Performed cashier duties in outside garden area.
- Unloaded stock and placed items neatly on shelves and built display cases for specialty or popular items.
