Bartender at Marriott-Greeley, CO (2023-08 – Present)
- Ensured that all dishes were served at the correct temperature.
- Followed proper sanitation guidelines when handling food items.
- Served beverages and appetizers to guests in an efficient manner.
- Answered questions regarding menu items and assisted guests in making selections.
- Assisted with closing duties such as restocking supplies, wiping down surfaces.
- Changed table settings between courses as necessary.
- Communicated with chefs regarding any special requests from guests.
- Transported dirty dishes from dining areas to kitchen for cleaning after each course was finished.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Assisted bartenders in preparing and serving a wide variety of alcoholic and non-alcoholic beverages.
- Cleaned glasses, utensils, and equipment using the appropriate cleaning methods to maintain hygiene standards.
- Assisted in setting up bars for events or private parties by arranging bottles on shelves and organizing drink stations.
- Adhered to responsible alcohol service guidelines by checking IDs when necessary and refusing service if required.
- Provided exceptional customer service by engaging with guests, anticipating their needs, and ensuring a positive experience.
- Efficiently handled cash transactions using POS system while accurately managing tabs for multiple customers simultaneously.
Banquet Server/Barback at Embassy Suites by Hilton-Loveland, CO (2023-02 – 2024-02)
- Provided exceptional service to guests during banquets and special events, ensuring a memorable dining experience.
- Efficiently set up banquet rooms according to event specifications, including table arrangements, decorations, and audiovisual equipment.
- Managed multiple tasks simultaneously during busy banquet periods while maintaining attention to detail and accuracy.
- Maintained cleanliness and organization of banquet areas before, during, and after events.
- Trained new banquet servers on proper serving techniques and company procedures.
Valet at Hilton (2022-01 – 2023-03)
- Handled difficult situations calmly and professionally in order to maintain a positive relationship with guests.
- Processed payments using credit card terminals or cash registers as necessary.
- Operated courtesy shuttles transporting guests to and from various locations on the property grounds.
- Provided parking services in a timely manner, including valet parking, self-parking, and shuttle services.
- Performed daily vehicle inspections prior to driving or providing service for customers.
- Greeted customers and opened doors for them upon arrival.
- Assisted customers with their luggage to and from their vehicles.
- Followed company policies related to guest satisfaction standards and procedures.
Front Desk Agent at Hilton-Greeley, CO (2021-08 – 2023-03)
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Provided excellent customer service while upholding company policies.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Scheduled reservations for groups and special events.
- Processed payments accurately and efficiently.
- Inputted guest information into computer system accurately and securely.
- Assisted with luggage handling for incoming guests.
- Assisted with check-in and check-out procedures for guests.
- Generated daily reports detailing occupancy levels, revenue amounts.
- Answered phones, responded to inquiries, and took messages.
- Kept accurate records of guest transactions.
- Managed cash drawer responsibly throughout shift.
Assistant Manager at Ziggi's Coffee-Greeley, CO (2020-12 – 2022-01)
- Created reports on sales trends, inventory levels, and financial data.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Supervised daily operations including scheduling shifts, assigning duties.
