Chris B

Billing & Operations Leader with 20+ years of experience overseeing high-volume billing departments, optimizing AR processes, and driving revenue accuracy across healthcare and human services organizations. Proven track record managing teams up to 17, improving billing efficiency, reducing write-offs, and collaborating with finance leadership to strengthen organizational performance.

Billing Manager - House Works LLC and Companies

(2025-01 - 2026-07)

• Lead two billing supervisors and a team of 17 specialists supporting multi-state billing operations.
• Reduced overdue accounts by implementing targeted follow-up strategies and improving payer communication workflows.
• Develop monthly reporting and analysis on billing trends, overdue accounts, and revenue-impacting issues; identify root causes and partner with leadership to improve financial processes.
• Partner with accounting to ensure accurate financial records and reconciliation.

Billing Supervisor - House Works LLC and Companies

(2023-07 - 2025-01)

• Supervised five billing specialists responsible for invoicing 39 payors and private-pay clients totaling ~$2M monthly revenue.
• Trained staff and improved billing accuracy through updated procedures and quality checks.
• Prepared month-end reports for senior leadership and maintained complete client billing documentation.
• Ensured timely and accurate billing across all payors.

Billing Specialist - Associated Home Care an Amedisys, Inc. Company

(2016-03 - 2023-07)

(Acquired by House Works LLC and Companies on July 2023)

• Managed billing for 14 Massachusetts ASAP agencies, submitting over $1M in monthly invoices with a write-off rate under 0.0001%.
• Ensured schedule efficiency aligned with payer authorizations and documentation requirements.
• Managed AR resolution in PeopleSoft ERP, reviewed monthly aging reports, and escalated account issues to support timely reconciliation and financial review.
• Maintained compliance with state-regulated billing standards.

Billing Supervisor - Associated Home Care

(2011-11 - 2016-03)

(Acquired by Amedysis, Inc. on March 2016)

• Oversaw private duty billing and collections, ensuring compliance with payer policies and quality standards.
• Streamlined departmental processes with CFO/COO to improve billing efficiency and reduce delays.
• Resolved credit balances, account discrepancies, and reconciliation issues while maintaining documentation to support audit-ready billing and claims resolution.
• Supervised billing and payroll staff and trained new employees on systems and procedures.
• Reviewed AR aging monthly with finance leadership.

Office/Operations Manager - The Mentor Network

(2008-03 - 2011-11)

• Managed payroll processing, office operations, vendor relationships, and administrative support across five programs.
• Led a 20,000-sq-ft facility relocation project, coordinating construction, IT, HVAC, and state agencies; completed ahead of schedule.
• Oversaw hiring processes, onboarding, benefits communication, and confidential HR documentation.
• Managed company credit card processes, expense reporting, and office billing.
• Supervised administrative staff and served as point of contact for IT issues.

Intake Coordinator - The Mentor Network

(2007-08 - 2008-03)

• Coordinated clinical intake activities and referral processing for children's programs.
• Marketed programs to referral sources and collaborated with recruitment and program staff.

Clinical Coordinator - The Mentor Network

(2004-09 - 2007-08)

• Managed a caseload of 10 clients, conducted weekly home visits, and maintained detailed records.
• Coordinated service plan meetings and licensing/compliance activities.
• Provided in-home foster parent training and participated in 24-hour on-call rotation for crisis support.

Master of Business Administration - University of Phoenix (2010-01 - 2012-01) Westborough, MA

Bachelor of Arts - Psychology - Framingham State University (1996-01 - 2000-01) Framingham, MA